Cheviot Park Motor Lodge anmeldelser

Svar fra overnatningssted: Hi Tabitha, Thank you for your feedback. We are sorry to hear that you were unhappy. We will be looking into what we could have improved on. When guests book through the Online agencies we don’t really get the opportunity to offer choices in which room they are allocated. There should have been a pre arrival email sent to you three days before your arrival which you might have received through the *********** messaging system, which informs you that the pools are closed. The timing of that email is deliberate in that it allows a Guest the opportunity to makes changes without attracting the online agencies late cancellation penalties. We are renovating our rooms as the opportunity allows. We did have a renovated room that we could have offered you if we had known you would have preferred one. The room you stayed in is the next on the list for an update. As far as the dust and crumbs go, we will talk to our cleaners about it. We make every effort to offer rooms that are clean and tidy and what you discovered is not acceptable. I am curious about the soaps; you should have had new soaps in individual packaging. Was that that case in your room? With omicron working its way through the community we have staff shortages as people isolate. Our experienced Cleaners are working a lot more hours and it is possible that some are not coping with the extra work. We have new people learning how to do the job, but they are usually supported by the rest of the team to avoid missing details. In any case we apologise for your disappointment. We appreciate you getting in touch to let us know about your experience. If we could offer a suggestion, we would recommend booking directly with accommodation providers where you can. The rate for the room we would have offered you would have been at least 7% less than the Overseas agencies might have charged you. In your case the commission we pay for the booking being through them instead of our website or directly was $ 19.90 They do offer special discounts at times for their registered customers, however if we can see proof of a rate they are offering, and it is in our local currency we can usually match it or better it. The Online agencies are based offshore and all the revenue they extract from local companies also goes offshore with little contribution to the local economy in wages or tax. We are also able to provide direct customer service and respond to requests and questions whereas the Online agencies do not of that other than indirectly through their messaging systems which they censor. Please let us know if there is anything that we can do for you. Stay safe.