Holiday Inn Aylesbury

No lift! Not great to start, was exhausted and with a toddler so just wanted a quick smooth check in process and get to bed. But the first room we got, key card didn’t work so had to go back to reception after lugging everything to the room! Then had no Aircon, was boiling weather, no fridge, and there was an ant in the wardrobe, also had an adjoining room that we didn’t ask for which I didn’t feel comfortable with as could hear next room was also occupied. Paid extra to change to a premium room, so had to then move everything again and trek back to reception to trek all the way to the next room on the ground floor. Was just a bit excessive for what should have been a quick thing. Only one person was on reception so maybe why at that time.

Friendly welcoming staff and everywhere clean. Comfortable room with fresh clean bedding and bathroom.  Food was very good, plenty of choice at dinner and breakfast ..we would definitely book here again .

The hotel's renovation proceeds well, with the vast majority of the building looking very smart with excellent facilities. I had to point out to the hotel, as is the case in many hotels globally, that changes in facilities and policies leave all textual information (eg. the online guide, menus, notices etc) out of date. I read the small print and asked for everything it promised but was not present. I asked for the missing sofa bed, safe, bathrobes, chocolates etc. The staff work tirelessly but are short handed for the task. While I was there new staff were being hired so all these matters are being addressed. I am indebted to duty manger Raj KC who went above and beyond in helping me cope with my problems, as an elderly man with fading eyesight and hearing, and medical challenges typical of my age group in Britain, in sending a 30 kilogram item I bought to the North West. I very much appreciated his advice and assistance and wish him all the best in his future career.