Premier Inn Weston-Super-Mare East (A370)

Booked two rooms at this hotel for two nights from 1st March -3rd March for my wife and I and my son. On the first night my son was disturbed by another guest accessing his room with a keycard issued by the Hotel reception, this made my son very nervous and unable to sleep that night.The following morning I spoke with Reception who were aware of the situation and blamed communication between staff members and their systems and pointed us in the direction of Guest Services and to leave a review. I don’t feel this was handled very well and they didn’t seem at all concerned. The Hotel is looking tired and in need of a refurbishment, we couldn’t switch the TV off and had to wait for it to go off itself, the shower was difficult to use and on the second night the bed in our room felt damp. When we departed and checked out there was no did you enjoy your stay or any communication from the girl on the reception. Very disappointing stay I don’t think we will be back which is a shame as we have stayed at many Premier Inns in the past which have been wonderful. One positive from our stay was we had a lovely meal at the Beefeater next door, I would recommend a visit to this restaurant.

Absolutely amazing hotel! From the minute we checked in with Mike to the moment we checked out 2 days later it was brilliant. We spoke to so many staff members as well in our stay and everyone was so nice, nothing could have been better. The rooms were so clean and tidy and the beds were fresh and cosy. Got to say it's the best experience we've had. The food from the beefeater attached was also brilliant and good value for money. Great place to stay and made our weekend away even more amazing.

We often stay in Premier Inn hotels when flying, or staying one night somewhere. This one, accessed via a strange road through the leisure centre car park, was the saddest and most unloved I've experienced. Everything was worn, from the broken table and heater, to the flat pillows, corroded chrome and yellowing plastic of the toilet tissue dispenser. In the bathroom, the soap dispensers had a black ring of scum around the pump. Under the bed my husband found (with his foot) a beer bottle top and some fluff. The carpet in the corridors was stained. The duvet cover on our bed had been put on inside out, which made me laugh. Nothing terrible, all just a bit icky and not what I expect. We paid £70 for a night before our flight and it was still the cheapest thing I could find near Bristol airport, so there's that. I would say it is overpriced never-the-less. I was happy to find however, that because the windows have not been modernised and have an inner and outer frame, that I could keep my breakfast chilled on the windowsill - there's always a silver lining somewhere.

The bed and pillows were exceptionally great. Best night sleep in years. Everything was clean and correct. The staff were wonderful and even surprised me by leaving a birthday treat of chocolates. My updates to meal deals were handled with no fuss. A truly wonderful experience. Thank you. We'll be back.

Recently visited. i booked this hotel as it was very handy for the airport. I was greeted by very friendly and helpful staff. My room and the facilities were clean and tidy. I travel regularly in the area for business and will be booking again.

The hotel was fine but the people about us was very noisy and had us up at 4 o clock the staff was lovely and pleasant and the evening food was really nice breakfast was a bit of a letdown xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx