Aloft Columbus Westerville

Clean, frendly and available. Nice stay.

Selected location to be near family and family friendly places. Lots of restaurants nearby for all meals. Enjoyed the selection of coffee places in the morning. Ample parking and hotel staff were very accommodating. Close enough to airport and downtown.

Highly recommended hotel to my client. He had reservations. Receptionist wouldn't acknowledge him. He waited 10 minutes before he tried to get her attention. She snapped at him, "I'm on the phone with a customer" and refused him service. He has had no luck reaching the manager of the hotel to make sure there weren't any charges put on his card.

We were going to stay here for two nights this month, after experiencing some issues with this hotel we sadly had to leave the same day. As soon as we walked into the lobby, we were greeted by the “signature scent” of Aloft which usually doesn’t affect my allergies, but unlike our other stays, this time it was on full blast. It was so overpowering as in if they were trying to cover something up. When we checked in, the young man working the front desk was super kind. He gave us keys to our two rooms up on the 4th floor. (Rooms 431 and 433) When we got off the elevator, we were greeted by a different overpowering air freshener smell which clearly at this point we knew something was up with this hotel. The rooms were the worst as far as the smell, as soon as we walked in both the rooms the cleaning chemicals they used were so overbearing to the point where I could taste the smell. We were so so so disappointed! I got a migraine after being in the rooms for only a couple minutes. This was our go-to hotel in the Westerville/Columbus area, but not anymore. We haven’t stayed here in awhile, it’s been since March since our last stay here, but chemical-wise we’ve never had an issue like this. Weirdly, the only place in this hotel that didn’t smell of strong chemicals were both the elevators. If you have any kind of allergies or chemical sensitivity, this place is NOT for you at all! They clearly are trying to hide something in this hotel like mold, mildew, etc. However if you love strong perfumes, strong chemicals, and love extremely strong air fresheners, this hotel will be your new paradise!!!

We stayed here for two nights and everyone is extremely nice and helpful. The room and hotel itself is very clean. The refrigerator works great too!! Lots of things to do locally. There is a great small Italian restaurant named Monte Carlo not even 5 minutes from the hotel. There is a really nice outdoor patio for summer time. We will be back

This hotel is very basic. It is the Marriott version of the Tru hotel. Overall I would probably stay here again because it was close to what I needed. The staff here was really friendly. Whenever we arrived back at the hotel or left they greeted us. Our room was also spotlessly clean, but I did notice that the hand lotion on the sink was half empty, it had been used and not thrown away or replaced between guests. My biggest complaint about this hotel is the AC. We tried putting our thermostat all the way down to 60, the thermostat did not show room temp, but our room never really cooled off! We would leave the thermostat at 60 hoping for a cool room when we arrived back to the room after a few hours, but even then it didn't get cool in the room. We would set the AC really low at night, the AC seemed to come on, but without constant motion in the room in turned off. The bed is also a little weird as it is very low to the ground, its a basic foam mattress with no box spring. (Not the fault of the hotel but of Marriott and this brand). I also wish there were more outlets in the lobby for working from the lobby.

We’ve stayed here a couple times within the past month for both business and for doctor appointments. Overall both the stays were amazing. We stayed in the middle of March for two nights. (March 12 and 13th) During that stay we were assigned rooms on the 4th floor. Rooms 401, 403, and 405. 401 and 403 were a king suite, which they call “The Madden Suite” that connected to 405 which was a standard 2 queen room. Overall both the rooms were spotless and it was so nice having the suite connect to the other room. The beds also were extremely comfortable. I slept perfectly. We also stayed the beginning of April for one night. (April 2nd) During that stay we were assigned two standard king rooms on the 4th floor. Rooms 420 and 432. Both the rooms overall were spotless and had no hidden smells and funky odors. The beds also in both the rooms were extremely comfortable. The staff couldn’t of been any nicer to us. Caitlyn, Nicole, and Tony at the front desk are all amazing. Laura, the main housekeeper on the 4th floor is so sweet. She always takes great care of our rooms during each of our stays. They have always made us feel right at home on each and every single one of our stays. Thank you all so much for your incredible hospitality. We are already planning on returning later this month. We look forward to staying at this hotel again and again in the future. This is one of our favorite hotels in Columbus!!

Horrible service, non existent house keeping. They made up lies when we reported them to Marriott. WILL NOT BE STAYING HERE AGAIN. Stayed there a year ago and it was great. New reviews are negative, except for one that appears to be from the GM of this property. Too bad...

The hotel permits dogs and the front desk clerk was super friendly/efficient in checking us in. She offered us a little doggy gift bag (it's a tiny frisbee--they really shouldn't have spent money on that as it's a waste). The morning staff was equally pleasant and accommodating to our request for a late check out. We did not use the pool but saw a few people in it. The area around the hotel was packed with restaurants and shops making the location very convenient. We would stay here again.