Home2 Suites by Hilton Salt Lake City / West Valley City

At first, I really liked the hotel. Decent exercise room, pool, and hot tub. I picked this place because of the beautiful outdoor patio. Plenty of soft seating, nice fire pit, clean, etc. When I arrived I was surprised to see 3 very large, long haired cats sitting on the seats. The next day as went to work I saw that there is actually an entire cat sanctuary right in the seating area! Complete with condo type housing, plates full of wet, disgusting looking food, etc. When I asked the front desk whose idea it was to have a cat sanctuary in the middle of their outdoor seating, it became obvious it was hers (manager?). Sob story about how the cats were born near the hotel and she didn't want them to be euthanized, and she is not allowed to bring 9 cats home with her dogs.... .so she thought it better to assume guests would be fine with it and ruin their beautiful patio (IMO). I expressed my frustration that I came to this hotel for the patio, have no issues with cats, but I am allergic and don't necessarily want to be forced to be around them, and will not be back. She very rudely snapped back making it clear which she feels is more important. I mean, why not just have all of this on the side of the hotel? Why does it need to be smack dab at the front door, in the middle of the only outdoor seating by the firepit where noone has the choice? You either love my cats, or go away? Terribly strange for a hotel. Like I said, I won't be back which is a shame because I will spending a LOT of time in this area for work over the next several months.

Without a doubt, this has been the most disappointing experience I have encountered at any hotel. I will refrain from elaborating further, but I strongly advise spending your money at a different establishment. The night management a completely rude woman is exceptionally poor at her job no "F'S" given. As well as the front desk agent he showed a complete lack of concern for their guests. The two of them together will drive that hotel into ground. If it were possible to assign a zero or negative rating, I would do so without hesitation. The night manager, a woman, exemplifies this indifference. I recommend choosing an alternative accommodation, as their focus appears to be solely on earning a paycheck rather than providing quality service.

Was a really nice hotel, clean and quiet. It had the basic requirements, a comfortable bed, it was dark in the room at night and it was quiet. The breakfast was ok. Really a solid hotel when you are traveling for a night on the road.