Hampton Inn & Suites West Point

Location was good and check in easy - stayed for 2 nights. Room was dirty and I didn't have time to go thru the hassle of requesting a room change. I cleaned the dirty floor myself and alerted the front desk, on my way out, that the floor was dirty and room never vacuumed. Next day I left my dirty towels on floor and left hotel for the day - came back to an uncleaned room. Complained immediately and was given new towels for the next day. Would not stay here again!!

Nice hotel - good breakfast. Room was a king suite and was very large. We are Snowbirds and have stayed here 4 years in a row on our way to AL for the winter. The only complaint we have is that there are no alarm clocks in the rooms so if you like to see the time during the night or have an alarm set, you need to bring your own clocks.

There was no hot water for the first two nights of my stay. The third night the water was warmer but still not hot. Also the WiFi signal was weak in my room and for some reason they are removing the Ethernet connections in the renovated rooms so that isn’t an option either. Also there are train tracks nearby and trains go through at night. Breakfast was good.

This was a very bad experience at this locations. There was not any hot water for 2 nights. There was not any heat in room all 3 nights. The phone in the room did not work. Also, issue checking out too

My last two stays at this Hampton Inn were both disappointing. The last night of my first stay the water was barely warm enough to take a shower. One day of the second stay was enough. No hot water at 5:00 a.m. Water was ran for approximately 25 minutes and still too cold for a shower. Checked out that morning and arranged a stay at another hotel in the area. This is not the Hampton Inn brand. Very disappointed and not sure if I'll stay at this hotel again.

I am surprised that this hotel is allowed to call itself a Hampton Inn. My experience with Hampton Inns is that they all are kept to a certain minimum standard. This one definitely is not meeting the standard. There are shoddy repairs all over the hotel. Our door lock stopped working in the middle of the night and the front desk couldn't get me in after multiple attempts, so I had to wake my family up to let me in. The next morning, the shower was ice cold (I was told all 3 water heaters were out), so after showering in ice cold water and bundling up to go down to a warm breakfast at 9:45, breakfast was entirely cleaned up, even though it was supposed to be served until 10am. I went to the front desk to voice my concerns and was told to "Write it on this post it note and someone will call you tomorrow, there is nothing we can do about it." There are sticky marks on every door in the hotel, there were fans on the floors in the hallway for some reason. The toilet paper holder was broken in our bathroom, The guest laundry is used a storage room. Just so many reasons why I won't be coming back.

The noticed that the hotel has been renovated. The rooms have been updated but the bedding has not. The Sheets were "dingy" and the Comforter needs to be replaced and also the pillows. The towels were also not white but also "dingy" and needs to be replaced! The Shower Curtains also needed to be replaced. Please upgrade all of these things and your rating will probalby be higher!

Pool water dirty. All chairs around pool broken down. Hotel itself average. Average bedding. Breakfast ok. I would not stay here again. Pool was not secure. Staff were friendly, helpful, and understanding.

After staying at multiple places over recent years from Florida to Louisiana to Montana, my wife and I agreed: This was the best place of all. Check in, check out, ease of accessing the location, cleanliness, and the wonderful manner of the comp breakfast lady. On a scale of 1-10, this rates at least a score of 15. Reasonable rate, and a surprising amount of nearby attractions: Mossy Oak Outlet Mall, good bargains; Grammy's Consignment and Thrift, and Tin Lizzie Cafe. Exceptional stay.