Canopy by Hilton West Palm Beach - Downtown

We had a lovely stay at Canopy hotel. The room was great. A very comfortable bed, spacious, clean and a great bathroom. We made good use of the room and found things to be great. The Tv worked well. Although I did find the smaller details missing such as the smaller bathroom toiletries (earbuds etc) and a kettle to make tea. The pool, gym, restaurant and rooftop bar was fantastic. Highly recommend this hotel.

Last couple times I was there they had DJs etc at the pool and bar area at the rooftop.. They close the pool early and the guests cannot use it. It is dominated by people who are not even hotel guests there. Then the music at the bar and lounge area is so loud is ridiculous Plus you cannot find a seat by the pool during that time

This hotel has really gone downhill in recent years. The property looks dirty, and the staff—especially the manager, Jasen, was very rude. The neighbors next door started partying at 3 AM and didn’t stop until 7 AM, so it was a sleepless night. When I called the front desk to complain, manager Jasen told me, “Don’t come next time.” I’ve never heard anything like that from hotel staff before. On top of that, they don’t provide synthetic bedding and offer no services in the evening. The hotel feels more like a party house, with noise and disturbances all night long. I will definitely choose a different hotel next time I’m in this city.