Tappan Zee Hotel

The front staff were rude and inconsiderate. When it was time for us to go to bed we pulled our blankets down and there was a large dried stain and they told us we did it! When we asked for them to change the sheets we were handed sheets and they told us to change them and didn’t even provide rubber gloves. When we went to put our toiletries away the door to the cabinet fell off. If you have thick hair forget about getting all the shampoo out of your hair. Hold on to the cabinet too if you sit on the toilet because that wobbles. The rooms smelled awful. You want a goodnight sleep you might be better off in the parking lot on the concrete!

The evening staff was excellent, kind and full of wonderful information. The manager had a very nice smile as he lied through his teeth to me. He wanted me to go through them and not you and gave me $10 back for a room he was charging another $100 more for as if I didn’t know a hotels, in this case a motel, works. But he escalated it. It was sad because the night crew as so sweet and I really wanted to be able to recommend this place because of the awesome shopping there with the Palisades Mall. That was the best if it.

Pros: The location is great. We were within 30 minutes of every place we needed to be. The Palisades Mall is literally a minute away, which is perfect if you plan on spending time there. The front desk clerks are very friendly, respectful, and helpful. Aesthetics: The hotel itself smells pretty bad. It's obvious that they try to mask it with air fresheners but it's not pleasant. The whole place looks run-down. In our room, the lampshades were broken, ceiling tiles were all water stained brown, the furniture was mismatched and beat up, no fixtures matched, broken tiles in the shower were replaced with tiles and grout that didn't match, sloppy paint job, etc. I appreciate that they do all the repairs themselves, but is it that hard to use the right colored grout? Or buy the matching silver faucet, not gold? Don't they see that it looks terrible like this? Appearance doesn't affect functionality, but it shows a lack of care and pride. What more people care about: -The outlet in the wall under the desk, where you would need to plug in a computer or something, was pushed so far into the wall that it wasn't usable. -When I pulled back the covers, there was long black hair all over one of the pillows on the bed, gross. -No door hanger to tell housekeeping that we didn't want service. Without a sign, we assumed they wouldn't come until we checked out, only to find that they had been in our room while we were gone. Yikes. Was the hotel usable? Yes. Will I come here again? Nooo.

Room was clean management was good and friendly. The place is old but kept up. The garbage stunk outside.

I was worried when I booked as it was inexpensive and had mixed reviews. We were very happy with the place. The rooms are older as evidenced by the cracks in the tile in the bathroom but the beds were comfy and the rooms were clean. I liked that there were 3 beds as my teens no longer enjoy sharing a bed. Plenty of room, close to shopping and thruway. The entry smelled of smoke but our room was right near the entry and it did not. I would book here again should we come this way.

I like that the room allowed smoking. The cleaning staff turned the unit while i was gone which i appreciated. Staff was very nice and non intrusive. Great place to stay on a budget.