Home2 Suites by Hilton West Lafayette

We stayed for a night to move our son into Purdue. We have stayed there in the past and had a great stay. This time, not so much. Was given an ADA room, which we did not request but was told that because we booked through a third party you get what’s left? The room was big, but the TV in the bedroom did not work. The woman working the desk attempted to fix it but was unable to. The maintenance person would not be able to fix it until the next day. That did us no good because we left the next morning. The water in shower leaked ALL over the floor from the ADA shower. We had to use 3 towels to clean it all up. Also upon arrival the hallway smelled so bad as if someone was cooking in their room. I have to say we were quite disappointed this stay.

Great place to stay and convenient to get around for Purdue move in and out. Was able to walk in the morning around neighborhood and lake.

Better than average Comfortable and convenient. Breakfast was above average. Only issue that the pool was not operable, but management had a deal with the neighboring hotel on the same property to use theirs.

The hotel is very clean and beautifully maintained. There was a good variety of hot breakfast items. The staff is professional and very welcoming. The hotel is located close to the tourist attractions. The hotel is eco-friendly. There are a lot of restaurants within walking distance from the hotel.

We checked out after the 6th night of a 7-night reservation and asked for a refund for the unused night. The manager denied it, citing that “the hotel was sold out.” That makes zero sense — a sold-out hotel benefits from an extra room suddenly becoming available. It’s baffling that this was used as a reason not to issue a refund. Even more frustrating was the manager’s tone. Instead of recognizing that we've stayed at another Hilton hotel for many weeks earlier this year, as we pointed out to her, she dismissed my loyalty with a snide comment about my being a member “only since last year.” Completely uncalled for and incredibly rude. It’s clear this hotel values rigid policies and condescension over logic and guest loyalty. A disappointing and off-putting experience. Frequent travelers, take note — there are better-managed options out there.

Great stay Everything was great. No complaints. The one minor detail we mentioned to the front desk and they were already aware and taking care of it.