The Waterside Hotel

Exceptional View from this hotel located on the beach. It was so welcoming, cosy and warm. The appearance and rooms were outstanding as were the staff who were very friendly and very accommodating. Food was amazing with plenty of choice. Can’t wait to return.

Wholesome food, served piping hot. Lots of seating but lucky enough to get near the window. Service was better than previously experienced with staff on hand to assist. Great location with beach access and sitting area outside for the warmer weather.

The Waterside used to be my favourite hotel in this area. The food was fantastic and I always enjoyed my three course. I loved the rooms with their Juliet balconies and the stunning views. But oh my, how it has all changed now. When I stay at the Waterside, I always request a 'Sea view Classic' room for the wonderful views out to Arran. On my last visit, I was given room 314. This room did not quite have the vistas promised, but instead I had the wonderful view of a building site complete with scaffolding all around it. I do understand that the hotel has an expansion program under way at the moment, but the hotel should have informed us of that and the room should have, in my opinion, a subsidised room rate. After all, I paid extra for the view, so now that they have ruined that, it should not be the same as the other Sea view classic room rates. Makes sense to me? If I had known this before I booked, I would not have made the booking. Why pay extra for a view of a building site? However, on to dinner. As I mentioned I always enjoyed my three courses in the Waterside restaurant, but unfortunately this visit would change that opinion. My partner and I were given a booth to sit in as we looked over the menu. We were handed one piece of paper from the waiter and when I pointed out that we were not 'voucher' clients, he brought us the ala carte menu explaining there would be a £30 per head allowance against our order from this menu. To be honest, there was not much more choices between the voucher menu and the ala carte! For starters, I ordered the chicken parfait and my partner ordered the prawn cocktail. We both ordered the fillet steak but we were informed by the waiter that the Kitchen had ran out of fillet steaks earlier. The time was 19:45hrs and we were both surprised. How can a kitchen manage to run out of the leading dish on the menu at a quarter to eight on a Saturday night? Surely this is a kitchen disaster? The supplement for a Fillet steak was £5. How much did the kitchen loose that night? Moving on I settled for Fajitas and my partner had the spicy chicken breast. The starters arrived and were really pretty poor. The prawns in the cocktail were perhaps the smallest prawns I have ever seen. It was as if they came from a frozen food bag from Iceland. My chicken parfait was also suspiciously looking like it was store bought too. Not very impressive for the prices charged. Next up was my fajitas. Store bought tortillas, store bought crème fraiche, store bough guacamole. The chicken was prepared in a tasteless sauce and yet this was the only part of it that was down to the 'chef'?? My partner’s spicy chicken was also equally uneventful. We were offered the sweet menu, but we declined because after two awful courses, we didn't want to risk (or waste any more money on) another course. Over all, my partner give dinner a 3/10 and I gave mine a 4/10. Poor show Waterside. Do you not have any Chefs in the kitchen anymore? That standard of food s

Cannot understand the complaints on here. I feel as if we visited a different place. We dined here 3 nights in a row and have nothing but praise for The Waterside. The food was outstanding - well done chef 👨‍🍳 The staff were very friendly. A special mention to Kaitlin who couldn’t do enough for us. The young lads who were on duty were also very pleasant and attentive. Thanks to all. We will definitely be returning. Point to note is we were staying at Seamill Hydro B&B for 3 nights but chose to walk along to The Waterside for dinner for our stay.

Stayed for one night on the Sunday evening with our lovely furry son Ziggy. Lovely and friendly on check in and directed to our deluxe room on the first floor. The size of the room was large and spacious and the views overlooking the sea were stunning. The room and the hotel are spotlessly clean and modern. The only thing that I would say was missing from the room is a mini fridge to keep water and drinks cool. They have plenty of room in the room to be able to have this so little suprised it’s not included. We had our evening meal at the hotel and it was truly delicious. My steak was cooked to perfection and all other elements delicious also. 10/10. Yum!!! All the staff we encountered were friendly and welcoming and they couldn’t have fussed anymore over Ziggy if they tried, which he loved! This was a fabulous stay in a lovely hotel. I would highly recommend and we will definitely be returning at some point.

Stayed at the Waterside over New Year while visiting family in West Kilbride. We had a lovely dinner at the hotel on Hogmanay with the whole family. A beautiful setting. The staff were very accommodating to our requests which was appreciated