Residence Inn Columbia West/Lexington

Front desk staff was very friendly and kind. The hotel is dirty, not filthy but not clean either. Do not walk barefoot in the rooms and wear flip flops in the shower. We had two rooms due to issues with the 1st room. 1st room, discovered at 11pm as we were getting into bed that there was a large wasp nest in the middle of the curtains in our room, which tells me the cleaning crew doesn’t actually look at everything in the room, the shower had mold in the corners, the couch had dark stains on it, the remote was sticky and didn’t work. The 2nd room, that was a supposed to be an upgrade due to the issues with the wasp nest, also had dirty furniture, smelled like **** and was also surface dusty/dirty. It was not a comfortable stay due to cleanliness but we had no other choice given the time of night we had to check in and I wasn’t going to repack for the 3rd time to find another hotel. Room was expensive for a rundown place and we were given no discount for the trouble. We won’t be back.

This was not our first stay here. We had stayed in 2021 and enjoyed it so much that we just had to stay here again. We had spent a week in Florida and decided to spend two nights here to just rest before continuing home. We were greeted by a very friendly younger lady. Our little fur baby doesn't really like other people loving on him. But, something about her that he allowed it :) Our room was very clean. Hot water for showers was amazing!! We had a living area with sectional couch, desk, lamps, table for two and kitchenette. It was so comfortable!! We will stay again if we are able to travel through Columbia again.

I was traveling from the Atlanta area to Columbia for business and when I walked into the hotel I was greeted by Nicole. She asked my how my day was going and anyone who travels for work knows how stressful even a "short" trip can be. After getting on the road and spending over three hours in traffic, it was so nice to see a smiling face. Her greeting was genuine, and it added a little pep to my step. I typically make this trip several times a year and I always request our AA make my reservations at this particular Residence Inn. Good location, service and most of all, great people.

Hotel was pretty clean. King suites are nice design and large. Bed was comfortable. We had a minor issue with person above us jumping (continual loud banging noises), but front desk called them and it wasn't an issue again. The gym could use some additional accessories (e.g. foam rollers, mats, yoga blocks, other equipment). It was very basic with a few treadmills, 1 eliptical, 1 bench and 8 sets of dumbbells. Breakfast needs more healthy options. There was no whole wheat bread, only fruits were oranges and apples (beyond syrup filled fruit cup), and no cold water (although front desk provided us with bottled water upon request). Overall we'd stay here again passing through

Amazing hotel!! The staff makes you feel right at home. Clean rooms and a huge beautiful lobby. Breakfast is great. The outside patio is also really awesome. It has a firepit and a grill! You will not regret staying here. Lots of food options in the area!

Chenetta was very help and and pleasant. I really appreciated the great service, and the renovated rooms! Close proximity to restaurants, and a lovely wooded area lets you feel like you are in the city, but with the charm of a rural environment.

This by far is one of the worst Marriotts I have ever stayed in… none of the employees gave you accurate info. The manger didn’t know her her job. I had to pay 2 times to wash one load of clothes and 2 times to dry as well… pieces in the shower were chipping. No one wanted to accommodate me for my horrible stay as a Titanium Elite member.. I won’t be referring anyone here

Let me preface this review with the following statement: I understand that COVID has placed a burden on staffing and workplace shortage. I understand things can be a bit overwhelming for a specific businesses not to function with the same level of quality and customer service. With that said, here is my story… As a person living with an immunocompromised chronic illness, I expect a certain level of cleanliness within the confines of my room. As my wife and I travel for work, we book our stay at my favorite hotel in Columbia. I have stayed at this property before, and the stay was exceptional. When I voice a concern, I hear, “ I have only been here for three weeks!” I wondered if that included any customer service/conflict resolution skills? The concern? As I am walking around my hotel room in my socks, I observe the noticeable amount of blonde-colored dog hair on my socks. Even after housekeeping came in to clean the room, another pair of black socks were covered with dog hair. I don’t own a dog, and I never have. I haven’t come into physical or visual contact with any canine since being in Columbia. Yet, my hotel room floor carpet is wholly inundated with dog hair, from the living room to the bedroom. But, when I asked to talk to the manager, nobody knew it. If the dog hair wasn’t bad enough, the mattress on our bed was uncomfortable and unbearable, yet I heard again, “I have only been here for three weeks.” When you view on Trip Advisor that this hotel has a 4.5-star rating and is listed as the 2nd best hotel out of the 12 hotels in the West Columbia area, you expect the level of excellence that got you to that point to extend to every individual that stays here. For health and sanitation reasons, I will not be staying at this hotel again for future visits to this area.

Family member was unexpectedly hospitalized so we needed to extend our stay. The kind hearted manager (Jennifer?) went above and beyond to be helpful and accommodating so we could remain in the same room. It was so nice to have one less thing to worry about during a stressful time. We appreciate it so very much.