Premier Inn Wells (Somerset)

It was our second stay together at the Premier Inn in Wells.... and we enjoyed it just as much as we did the first time we went there. The rooms are clean and comfortable, dinner and breakfast were very good, and the staff is friendly. We had another great encountere with our all time favourite cook, Ray. He sure is an extra ray of sunshine there. Absolutely had a great stay and we will for sure return here soon whenever we are going to be in Wells again.

I stayed here for a few days, and it was lovely. All the staff were amazing and helpful. A great nights sleep, so quiet and perfect to unwind. Restaurant ran smoothly, with good food. I enjoyed my time here and would definitely return. ……………..

I booked a one night stay at the Wells, Somerset hotel on Sun 29/12/24 for myself & my wife. As my wife is recovering from knee surgery we booked a Premier Plus room, as all the details & photographs on the website clearly suggest that the bathrooms in these rooms have a walk in shower as opposed to a shower over a bath (which is completely inaccessible for my wife at present). EG from the FAQs section - What's the difference between a Standard room and a Premier Plus room at Premier Inn? Treat yourself to even more comfort, convenience and connectivity by choosing one of our Premier Plus rooms. Our enhanced rooms are perfect for business trips and special occasions - or whenever you fancy a little more from your stay. As well as a super-comfy kingsize bed, enjoy extra amenities like an improved workspace and vanity area. Plus, a luxurious rainfall shower and faster Wi-Fi !! (Note Rainfall SHOWER, not ShowerHEAD). See screenshot below of the bathroom per the website, again suggesting a walk-in shower. So we were extremely surprised to find that the room we had booked did NOT , in fact, have a walk in shower, & were advised by the hotel manager that the only rooms with a walk in shower are accessible rooms. Having booked without the option to cancel, we had no option but to accept the room, but my wife was unable to use the shower. It’s worth noting that the shower is over a very deep bath (ie higher than a standard bath), making it particularly difficult to negotiate in order to use the over bath shower even without any physical restrictions. If accessibility is an issue (as it currently is for my wife) I strongly suggest you book a different hotel (& check any details on their websites for accuracy). An additional point to note was the inclusion of Faster Wi-Fi (as per the FAQs section quoted above). When I came to use the Ultimate Wi-Fi I was advised that it would cost me £5/24 hours & was not included in the room rate as suggested. The standard Wi-Fi signal was very poor ; perhaps this is an attempt to “persuade” guests to pay for the Ultimate Wi-Fi ? On the whole an extremely poor stay & certainly not the one we thought we had booked.