Val du Charron Wine & Leisure Estate

This review is relatively objective, being based on our 18th annual road trip staying at 17 properties over 37 nights. We stayed for one night in February. Not that easily found unless a Google pin or GPS co-ordinates used. Reception staff unable to provide old school written directions. Lovely, lovely location, rivalling Del Aire Graaf in Stellenbosch - however that’s where the comparison ends. Upon arrival we were left hanging at reception after the staff member who greeted us disappeared without an explanation. After waiting for 10 minutes I located him serving at the bar where he advised that someone would be coming to help us, which they did. The first room offered was not made up - the second was made up but stank of drains and sewage. The room service staff had obviously picked this up as all the windows and balcony door were open! We were offered a complimentary drink by the Duty Manager, who was clearly under pressure. Eventually we were offered a made up room which didn’t stink! This room was clean, comfortable, well equipped with a scenic view from the balcony. Dinner on the terrace with the view as aforementioned was something of a disaster. Despite 4 serving staff and the Duty Manager being present it took several attempts to procure our mains and a 30 minute wait for deserts, which arrived melted (ice cream based) obviously having been left on the pass for far too long. There was one large (10?) family table and another pair of couples, but this was absolutely no excuse for such poor service, where staff members didn’t seem to be communicating with each other in any respect. Breakfast was an affair that would been better suited to a hasty tasty, with minimal choices - absolutely not up to the standard expected of a property of this class. The aforementioned staff were however all friendly, but clearly lacking in training. Again, not up to the standard expected. I write very few ‘poor’ ratings, but sadly this is one - we won’t t be returning next year!

Beautiful views and service was excellent. The place looks a bit run down and definitely needs an upgrade. So many mosquitoes in the room...they should warn the guests

Having experienced the excellent service that this establishment provides, as per our visit last year, we were in the area and were seeking just a one night stop, So on a wing we pitched up to find that a room was available. A very comfortable night and great food, oh not forgetting the estate wines, plan to return soonest.

Hi, Lovely view, thats all. We were here for our christmas lunch. We had the most terrible waiter everrrr. The lady messed up our orders the whole time. We spoke to the manager twice about the terrible service but she just kept on messing around with our order. We were 8 people at the table and she tried to bill us for 9 people. How terrible! There was a buffet for lunch - no one managing the buffet. I needed to ask someone to go fetch some meat as all the meat was done. I would only recommed this place if you like terrible service , if you like to wait +45 min for half of your drinks and if you are fine with the waiter trying to cheat you with the receipt.

Nested between stunning mountain ranges and prestige vineyards, Val du Charron offers beautiful views and a relaxing atmosphere. Spacious rooms with all the essentials are readily available, with air-conditioning, TV and a bar fridge. The rooms at the Coach House have their own courtyard with a splash pool and fireplace. Enjoy a bottle of Erasmus or Dark Countess from Val du Charron while enjoying the stunning views. Friendly staff willing to accommodate your every request makes your stay here that much more enjoyable. Take some time out to relax and book yourself into the Spa. Situated on site and offering a wide range of treatments to get you into a relaxed mood. The restaurant on the premises, The Local Grill, offers amazing food and an excellent meat experience. Ask for Chrisma and she will even turn the vegetarian into a avid meat lover. I rate this restaurant a 5/5! Vibrant and stunning surroundings create an experience you won't forget!

We had the most amazing stay at this beautiful wine estate. The accommodation was superb in a honeymoon suite to die for. The views from our very own pool wonderful. Really relaxing stay and the food in the Local Grill was delicious. The staff were friendly and attentive. We thoroughly enjoyed the weekend. Wish it could have been longer!