4-Sterne-Strandhotel an der Ostsee - Weissenhäuser Strand

In general we enjoyed our stay but it is a shame that it is ruined due to many mixed factors. For example, there is a great variation in the service one receives from the staff. Some are very service-minded and smiling. Others look at you sourly and continue speaking German (even quickly) even though you have informed them that you do not understand German. Another thing is that it is stated on the website that smoking is not allowed in the apartments or on the balcony. However, smoking occurs in all the apartments. This was clearly visible from the outside and noticeable when you couldn't keep the balcony door open without getting cigarette smoke inside. And when you try to make people aware of this, they just continue. We had a little baby with us that had trouble sleeping because of it. There is no signage or anything else indicating that smoking is not allowed, so I can understand that some guests are unsure. But that is no excuse, how can it be family friendly when there is so much smoking and no consequences. However, several of the shared facilities, such as the swimming area and climbing course, are very nice. But the issue with smoking is a significant factor in why we are unlikely to return.

The good stuff Kids love this place. There is something for all ages and the water park is fresh and good quality. Several slides for all ages. Our kids are 4 and 7. The bad stuff Only thing is service is not the way it suppose to be at Grandmas rude, in water park rude and Osteria. To many people working that doesnt like the job. The hotel is quite expensive for the Quality of the rooms compared to Centre Parcs for example Het Meerdal where also waterland is included in the room rate. End with good stuff again We would like to go back. Huge plus for good parking facilities, can charge the car easy and also close to everything by foot.