Holiday Inn Express Rotherham North, an IHG Hotel

Very good

This hotel is basic, functional is the word. Stayed here for one night as visiting relatives in Yorkshire. Reception area was full of very loud people Saturday night. The reception itself isn’t particularly comfy or ambient. A few comfy seats but they were taken up by the big party. Otherwise some uncomfortable seats in a brightly lit area. The 24x7 bar was convenient apart from there was a long wait to be served as they were very thin on the ground. Also, one of the staff didn’t know how to measure out wine! Breakfast was again functional, it did the job. Mushy scrambled eggs anyone??

Nice clean room, with everything I needed, including a decent shower. Limited food offering though, but what I ordered was cooked well and no complaints about quality. Eboni was great, especially her multi tasking skills. Professional and polite and friendly, 5 stars! *****

The staff were lovely but sadly it was the worst hotel room I have ever stayed in. The rooms carpet was stained and looked filthy, the chair had dust/dandruff all along the top of the backrest, the bedroom wall had black marks on it and I could not turn the shower head as it was so stiff. The road noise kept me awake until the early hours along with the noisy Aircon, ventilation shaft and a buzzing light fixture. I would have gone down to reception to complain but my partner was sound asleep, as he can sleep through any noise. I also woke up with insect bites across the back of my kneck, which weren't there the night before! For the amount of guests attending breakfast there is only 1 coffee machine so there was a very long wait. I have advised reception of all the above, I am just letting you know about Room 206.

Normally don’t have an issue with Holiday Inn Express, and use all the time when away on business, but this one, well what a disaster. The hotel lacks any soul, it’s cold and unfriendly, staff don’t have customer service skills and appear like customers are an inconvenience to them. The WiFi is terrible, totally unstable and trying to work in my room ended impossible, carpet had stains on it in the bedroom, and for the 3 nights I was staying here, I had a empty body wash in the shower, not replaced. Certainly not a hotel I will recommend to colleagues or return to, such a shame as gives Holiday Inn Express a bad name.

Staff was amazing and a shout out to Maxine for all her helpful insight on nearby locations and places to see as well as charming us a breakfast. Reception was also incredible and so very accommodating.The only reason for a 4 star is it would have been lovely to have a bar fridge in room. Highly recommend! Rooms were clean and stocked.