Suburban Studios Waterloo

They front desk staff are polite. No house keeping staff were deployed. Had to leave the hotel on stay early because of a broken shower or issue the water was leaking downstairs to the other room. Front desk staff barged in the room while my wife was showering and had no clothes. We both were scared. I spent 2 and a half hours moving my property very unprepared for this move. The manager was very rude at hearing our concern for a refund because the stay was horrible. Photos of Roach catches all over the room for a roach problem. Have photos of the roach catches, we were very unsatisfied with this stay.

Starting with the positive: The young man at the front desk was so nice, very friendly. Since we arrived so late, we weren’t able to address this till the next morning, but we had no air-conditioning and it was uncomfortably hot. The helpful front desk guy moved us the next day, where we had working AC but no TV. Yes, these rooms are cheap so we had low expectations, but having a clean room, bathroom is a pretty standard expectation.

No impressed at all One of the rooms had mold in the bathroom and the shower did not work properly. All bedding and towels were in poor condition. Most were falling apart and had holes. Check in was very strange as well. Had to pick up the phone call someone to open the door and the front desk was closed. The front desk was also closed at 8 o’clock in the morning. Stove top did not work at all. No dishes of any kind in the room. Was greeted very unprofessionally with a lady in pajamas and slippers. Hair was greasy and sloppy as she just rolled out of bed.