Marriott's Frenchman's Cove

I tend to write reviews only if I believe it to be exceptionally good or exceptionally disappointing. This review is a bit different. The Marriott Frenchman’s Cove had some parts that were outstanding and others where we continued to be frustrated. First the good, amazingly beautiful property in a prime location. The pool and beach are outstanding. The second part of the resort that we enjoyed were the people working there. Everyone was very friendly and accommodating. When we had some issues that I will mention soon, they took good care of us and made up for some of the problems. For that reason I went with 4 stars instead of 3. To the problems. First the food. Disappointing is an under statement. The resort is a bit isolated so the food options are already very limited. So to have the one restaurant available to you be so bad, really brings down the overall experience. For us the first issue led to the second. Since the food was so poor, we ended up going to the Westin next door for most meals. The Westin is a beautiful redone property with a lot of great food options. Even their marketplace had better pricing. The issue we had, the Marriott shuttle set up was terrible. They advertise shuttles every hour, which just doesn’t make logical sense. The Westin, another Marriott property is less than a 5 min drive away. A shuttle is the only way back or forth. So we would take a shuttle on the hour and be stuck there till the next hour to get back. The Westin runs their own shuttles but not to the Marriott unless they aren’t busy with their own guests. A couple other more minor issues. We found a lot of contradictions from different staff members, as previously stated they were all very nice. But the details just weren’t there. We also had some challenges with the “tour” from the vacation club. We understood that this sales pitch and free offer is part of the vacation club experience. However we had a major issue, albeit resolved in the end, with how ours was scheduled and what was allowed and not. In the end. We enjoyed this property and this destination a lot. A recommendation from our experience. Rent a car. Don’t rely on taxis or the shuttle and don’t waste your time eating on property. Otherwise, it is a great spot.

Beautiful resort. The rooms were comfortable, clean and nicely decorated. Friendly staff. Great location. The beach was small but there were floating pads you could swim out to and lay on. The water was perfect and we snorkeled. Saw a lot of beautiful sea life. The pool was newly remodeled. Only one restaurant. Slowish service and small menu.

The resort is absolutely stunning. From the bellman (short cut & sunglasses) to front desk (Shanique) the bar (Juan) the customer service is impeccable. My wife & I went to the spa and we both had Dyneecia. Her personality and touch made us want to move in. If the property manager/owner hasn’t already, please go see her!! You deserve to experience her gifted hands.

Just returned home from a wonder vacation in St. Thomas. This was our first time visiting “The cove”. The hotel is wonderful with beautiful views. Staff was always friendly. The pool had just reopened after being refurbished and is perfect. Loved that the majority of the property was smoke free ( a few random smoking areas). Has a small beach, but perfect for the location. Hotel restaurant was good, but nothing special. As to be expected, their Marketplace was expensive. My only real complaint had nothing to do with the hotel itself, just the location. Unless you take the shuttle to a different hotel there is nothing close by. If you didn’t rent a car you have to take an expensive taxi ride to get to other shops, restaurants and such.

The Fisherman cove sunsets are beautiful seen from our room and on the beach. The room is spacious and clean. The pool and the restaurant were under construction during our stay. You can order food from the restaurant on their website and have it delivered to your room or to beach side. The market offer coffees, teas, pastries, and ice cream. The night kayak and catamaran tours leave right from the resort's dock. Both are worthy experiences to book during the stay. There's a shuttle to the nearby Westin and Bouy Haus for you to enjoy the wonderful beaches and restaurants on those properties. Resort is convenient to downtown shops and other attractions - or just relax on the resort's property.

Good luck finding a chair by the beach or pool. We were there for a week and everyday groups of people and families would “reserve” their chairs early in the morning for the entire day. Also, customer service at all parts of the resort was just ok. Definitely was not inviting and often seemed forced and just going through the motions. In some cases rude. We have experienced better service at other Marriott resorts. Finally, no fault of resort but the cruise ship traffic really ruins the island. On some days the population of the island doubles due to cruise ship passengers really impacting the entire island. We definitely picked days with the fewest boat people to explore the island.