Turtle Bay Beach Club

Overall a good stay but feel extremely let down by the change in policy on watersports. At the time of booking, the Turtle Bay website clearly stated all watersports are included - this had actually changed but the website not updated so we were led to believe that we would get something we didn't. It was the main factor we chose this resort and when raised at reception, they offered to discuss with our agent who made the booking but refused to help us directly. Unfortunately the agent was useless which is another separate issue. Hotel itself is well located on the beach, amazing views and lots of beach beds. Absolutely no pestering from beach boys which was a dream compared to resorts in Mombasa! We did book a boat tour with the local beach boys and they were excellent - tour met all expectations. Staff are all wonderful and trying their best. Food was sometimes slow to come from snack bar but not the fault of serving staff. Meals themselves were fine for a short stay but would have been fed up if staying a week. Rooms are spacious but bathrooms truly terrible and in desperate need of an upgrade. We had two rooms but could only use shower in one as other would not allow temperature control - went from burning hot to cold. Baths looked dirty due to age and ingrained marks so we did not even consider using. Went for massages and the salon only take cash payment - any other hotel allows it to be added to the bill. Also to note the salon and watersports provider literally chase you round the hotel for payment even though we were staying for several more days and would not be able to leave without paying. The majority of guests will not carry money around with them all day. By comparison, the beach boys we booked a tour with (who have no idea when we are leaving or telling the truth) were happy for us to pay them at our convenience for a much much bigger sum of money. Overall we had a nice time but would not return due to issues above.

On the north coast meet Turtle a travellers choice 5 star hotel, I was impressed by the geust relations personell and those in the reception are just wow. The ambience and the clean beach near watamu marine park is something to smile about. I highly recommend Turtle bay

What an amazing and wonderful place, I cannot praise it enough. It has got a beautiful vibe to it and all the people are just so kind and attentive. Wonderful for couples or families, your kids will LOVE it. The location has to be seen to be believed, it’s impossible to exaggerate the natural beauty of the beach. Just book and go, you will be so happy you did and you WILL go back for more 🤩❤️

We stayed at turtle bay for new year as families and enjoyed every bit of it. Despite arriving early with the night train we found our rooms ready, the check in was smooth and had time to freshen up before lunch. The all inclusive package worked well for us and met our expectations. The food was enough and good, a good selection of drinks. The rooms were clean and well maintained. Kudos turtle bay we enjoyed our stay

We stayed here as part of a bird-watching trip, as the hotel is convenient for the Arabuko-Sokoke forest which holds many rare birds. It was fun to chill out here (on our inclusive package) after a hot day in the forest! The food was truly excellent and the free drinks very welcome. The room was very comfortable with efficient air-con, which was necessary as it is very hot here. Plenty of free drinking water. We did not use any of the provided activities so cannot comment on them.

So lovely to be back at Turtle Bay after 10 years... first and foremost it's the wonderful staff that make this resort what it is ... our thanks to Patience (of a saint) who used to look after our kids years ago so we actually had a holiday.... so lovely to catch up with her... To Derek, ever helpful pool side, Philip and the fun base team and Ratibu, so attentive in the restaurant... the pool and grounds are clean and immaculately kept - rooms also clean and comfortable. Food is varied and tasty, you really won't go hungry here. Really can't thank you all enough - we came to celebrate a special birthday and you didn't disappoint - we has the best time!