Gæstebruger
16. oktober 2023
Worn down hotel. Sub par service e.g. checked in at 14.50, was told we could not check in until 15.00, so we had to wait in the lobby. Guess everyone was told the same because the queue was long at 15.00, so now we had to wait again...a mystery to me why it was so important to have us wait another 10 minutes. Fitness center was being renovated, so closed. Steam bath was out of order, so closed. Bar was just closed. All pool area was closed from 10-14 - would have been nice to know before booking. Restaurant was overcrowded at breakfast, so after managing to get some really result low quality food from the buffet, we had to sit in empty feeling 15 degrees cold room next to the restaurant. Of course it goes without saying that the general standard is very low e.g. lousy towels, no amneties in bathroom, Main entrance to Aqua is permanently closed, just use the back door, I mean why give people a sense of entering a nice spa 😊
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