The Loom Hotel, Tapestry Collection by Hilton

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Restaurant food was awful and expensive. Portions were tiny and I asked for soft eggs 2 days in a row and got hard boiled both time. Terrible chef. Smell in the lobby was awful. Like cheap me s cologne. Strong and intrusive. Bed and sheets were terrific. Bathroom walls didn’t go to the ceiling leaving little privacy. Doors were so heavy that every time someone went in or at you would hear a bang. Lots of potential for this property - but really disappointed. Checkout was endless.

I would give it a lower rating if I could. I was really looking forward to staying here but when I arrived late I was told that they had oversold for the night and they did not have a room for me by the unapologetic night manager Chris. This after I called the day before and twice before my flight took off that evening and they confirmed there would be a room ready for me. I recall seeing a review where a similar circumstance happened to someone else. Bottom line: DO NOT BOOK HERE if you are booking through a third party like ******* or you are getting in late. They may not have a room for you even though you have a confirmed reservation.

Front desk staff seemed too pained to be pulled away from their group conversations to greet us or check us in. I instantly regretted booking here, even after tying to connect personally. It felt like I was wasting their time. Restaurant staff was good in the morning, but forgetful at night. We had to repeatedly ask for basic things like water and ketchup and the correct beverage. The room was fine but the shower situation was strange. It was almost like the centerpiece in the room, and open (up top) to the entire room so that there was no bathroom privacy. The shower floor was quite flimsy, like if you jumped on it, you would break right though it. I had high hopes after seeing the gorgeous photos online (and the theming was sooo cool!) but it was quite disappointing. There is a reason that I usually stay at Hyatt hotels. I shouldn't have changed habit. Tip: Don't order the Stuffies (regional stuffed clam dish) for brunch. It was terrible...like if someone gave them a challenge to cook with only the basic ingredients and cooking methods alloted to settlers from the 17th century, along with stale bread.

Missing the mark on room cleaning This hotel has a great location and is very modern. The staff is nice. We did have a few issues with our room during our 4 nights. The second day our room was not cleaned and by the time we returned, after being gone all day, house keeping was gone. The next day before leaving for the day, we stopped by the desk and asked them to please make sure the room was refreshed. When we returned the room was cleaned but the trash was not emptied. Not a big deal but still a little miss. The next day the room was refreshed but they took all the towels and did not bring us any new ones. Even the towels on the hooks were removed and no fresh ones. Unfortunately not realized until stepping into the shower. Again nice hotel, good location just not up to Hilton standards.

The bed was extremely lumpy. I had to climb out of the crevices to turn over. Front Desk Staff were so very nice and welcoming. It was very disappointing to pay $300 a night and not be able to sleep because of the bed. Did let the hotel know and nothing was done but an apology. I would not stay there again.