Jess Hotel & Spa Warsaw Old Town

Удачное расположение, приличный завтрак. Но! Сервиса нет, до лифта чемоданы нести по лестнице, нет персонала кто поможет, в номерах есть все, но пол грязный, как будто его не мыли несколько дней, песок, волосы. Сомнительные ощущения

When we arrived we were checked into the apartment which we were surprised to find out was in a different building entirely to the main hotel. The room was not sound proofed at all, we could hear all of the other guests returning at all hours in the evening/early morning and when we returned to our room on Saturday afternoon there were extensive building works going on, which made the whole room practically vibrate due to the drilling and hammering. The main door to the room did not sit in the frame properly which let a lot of light into the room during the night. The apartment being in a separate building meant that there was no reception or security to the building, the only thing between our room and the street was the main building to the door, which could easily be left open by other guests returning in the night. This made us both feel quite unsafe in the room. We tried to order room service on the Friday night, however, the hotel had not put a phone in the room for us to contact reception or the hotel restaurant and so we had to go to the restaurant and order in person. The following day (Saturday) no one came to clean the room, meaning the room service we had was left in the room all day making it smell. The air conditioning in the room was faulty and made very loud noises randomly throughout the night, waking us both every few hours. The Spa was also closed on the Sunday, with no reason given as to why.

We are readily pleased with the stay at Jess Hotel & Spa Warsaw Old Town. We came from the US especially for the Poland-Estonia soccer game. The location, customer service and breakfast was pretty good. We really enjoyed our stay and we will be back to explore more Warsaw!

Very clean with lots of amenities. Friendly staff, good breakfast and on main street of old town.

The location of the hotel is amazing! Very easy to walk to restaurants and shops. The hotel room was not very clean. The sheets had hair everywhere, the refrigerator was not cleaned inside, and the room was extremely small. Raya, the massage therapist was amazing! I would return but book a bigger room.

Very friendly and helpful staff. Very good brakefast , great location. Clean and quiet room. The bed mattress is little bit too soft for my likings

Excellent location near the old town. Big apartment.

Good location. Friendly and helpful staff, great relaxing massage. Good breakfast, but the slow coffee machine causes unnecessary queues. Nice little room. The spa department would need development and repair to make it comfortable and functional.