Gæstebruger
25. august 2024
THE MOST UNHELPFUL RECEPTION SERVICE EVER!! Stay from 9th to 11th August 2024. Upon our arrival we informed the receptionists that we had to leave the hotel on Sunday 11th very early in the morning to get to Modlin airport and we agreed that they would call a taxi for us. One day later, on Saturday evening, when we reminded them to call the taxi, they said that there was no taxis service in the area around the hotel during Saturday night and the Sunday due to a military parade. They should have warned about this situation upon our arrival but they did not. They denied all responsibility. Moreover they did not help us calling a taxi to agree a meeting point out of the closed area. They only gave us the taxi service phone number, although they knew that we do not speak Polish. Our experience at this hotel was very disappointing and stressful due to the unhelpful behaviour of the receptionists.
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