Warrington North East

The hotel is quite dated and our room had damaged curtains and rail. The rooms had yale keys (not access card) and there were no usb chargers which you expect these days. However, the hotel was very clean and quiet. The bed was really comfy and a good powerful shower. Overall a great stay for the price.

Stayed here at the weekend, arriving late Friday night, leaving first thing Sunday. The hotel itself is very tired and dated. Given the lack of investment, I would guess that Premier Inn are looking to close this hotel in the near future. Shortage of sockets in the room and none near the bed (I use a cpap machine). Bathroom also looks tired and the fittings are very worn. Free wifi is very slow and mobile reception in the area is poor. As for our own personal experience. Room hadn't been cleaned, with some of the previous occupants belongings left on the shelf behind the towels - didn’t notice this until the Saturday morning. Made for a very uncomfortable stay, not knowing whether the towels and bedding we used were clean or not. Booked a breakfast for myself and the kids for the Saturday morning. Breakfast was in the accompanying pub and wasn't worth it (unlike when we stayed in the Leeds Premier Inn in December, who have their own restaurant). When we returned after breakfast, the front door of the hotel was locked and took ages to get someone's attention and was told "a guest must have locked it". Then discovered that I had been charged for two breakfasts (kids meals are free). When I spoke to the duty manager she said that their system showed only one booked and paid for. When I showed her the email receipt, she just shrugged her shoulders and told me there was nothing she could do. On leaving the hotel on the Sunday morning, discovered that the staff smoking area is right outside the front door, so you can't avoid walking through a haze of smoke. Premier Inn's are basic, I've stayed in loads over the years, but this one is dire.

Our room was basic we were put right next to the entrance door so lots of noise, the room had obviously had plumbing issues as well as cleaning issues , there was mould on the bathroom tiles and the toilet had obviously been out and refitted poorly, the basin and bath had chips in the enamel.