Hampton Inn Warrenton

Wonderful hotel. Quiet, clean, friendly service. Great breakfast. No complaints!

Easy check-in and close to everything I needed. Room was clean

Do yourself a favor and find somewhere else to stay. I had made a reservation, 8 months in advance of our stay, for a total of (5) rooms. My husband and I were planning a trip to the area with 4 other couples. The Hampton Inn Warrenton did not honor our Hilton Honor Credit Card Guarantee Reservation and charged my credit card (5) one-night stays, 5 months after I made the reservation and 3 months prior to our arrival. I feel they did this to boost their sales during a slow time. They did not give me notice that they would be doing so and did not send me receipts for the transactions. I had to call to verify if they indeed put the charges on my card. When questioned why the charged my card, 5 months after the reservation was made and 3 months prior to our arrival I was told that demand had increased for the weekend of our stay and in order for them to honor our reservation they charged my card at that time. I mentioned a Credit Card Reservation means that my card would not be charged until we checked in or until such time as we did not give proper notice of cancelation. The manager offered to credit back the charges, which would cancel the reservation and we could take our chance that (5) rooms would be available when we checked in, in June. I was appalled to receive such a reply. Especially since, as I informed the manager, we had just returned from a stay at that very hotel to check out the accommodations for our upcoming June stay. We were not charged a one-night stay in advance for that visit, and we had confirmed our June reservations at the front desk. No mention was made to the (5) one-night stay that had been charged to my card. Several calls to Hilton Customer Service and other hotels seemed to confirm that this did not follow standard procedure. The only reason I booked the (5) rooms, 8 months in advance was because it was an important trip for us and our friends. To add further insult to injury, when we did check in and they finally reversed the previous charges to my credit card from months earlier, they billed the rooms directly to each individual's credit card, and then proceed to bill my room at the current rate! Wasn't that the whole point of charging my credit card 3 months in advance, for (5) one-night stays, to honor the reservation pricing. I called to get the billing corrected and confirm that all my guest were billed at the reservation rate. They instructed me to email the manager to which he did not reply. I was finally able to reach him by phone and he responded he was busy at the time but would check into it. I stated, I had been very patient, and he was in no way accommodating or compliant to our reservation, so I would very much hope to have a resolution by that evening. He finally sent me a corrected bill and confirmed my guest had been charged for the proper amount. I also want to point out that our guests all agreed, the hotel was empty during our stay, the parking lot was hardly full, the breakfast