Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

君悦坐落於神州半島獨立灣區，私密性佳，沙灘乾淨人少，適合喜歡安靜度假的人。熱帶花園風格，泳池與綠植環繞，部分客房可直通泳池，輕鬆前往燈塔打卡。早餐豐富，中西結合，提供海南特色粉湯、新鮮水果等，高峯期可能需排隊。管家Marcia會主動協助規劃行程服務十分周到與貼心，下次再來選擇不一樣的房間體驗。這裏比較適合情侶、親子度假、沖浪愛好者、追求安靜放鬆的遊客。

從台灣要來萬寧玩之前真的選酒店選超久…民宿的評價很多都不太好，看網友很推薦君悦，所以訂了兩天海景房，酒店的面積真的很大😅，從房間要去大堂或其他設施都要擺渡車，還算快。擺渡車也可以送到離海邊最近的點很方便那裡很漂亮。從大堂要出去酒店外有幾百公尺的距離，看要走路還是打車，出去離神州商店街吧很近很多吃的也有很多租車的。基本上，房間跟早餐都沒有讓人失望，非常棒也有水準，真的很像度假都不想出房間了…服務人員態度都很親切，看得出應該住房比較滿請了很多工讀生的感覺。至於管家，我覺得可能我碰到的他沒有發揮什麼作用，告知一些訊息都蠻慢的，因為已經入住加上酒店很大，很多問題我都是直接問前台可以馬上得到解答，所以我不太懂他的作用😅而且事後想索取好評我沒有理他…也許是一對多的情況下很忙，但我想他做的沒有很好，對於管家這個位置的訓練可能要加強。萬寧給我的感覺是要進入景區會很美，其他很多地方像鄉村，在景區有這麼棒的五星級酒店，很讓人放鬆。這次我選的是海景房，但其實離海景有點遠而且有樹擋住，在意海景有能力的建議選全海景或海景套房會更美…

我認為神州半島君悦酒店在賓客服務方面確實表現優異。酒店管理團隊在賓客體驗方面投入了大量心血，特別是賓客體驗經理Tim以及GRO的Marcia、Yolanda和Eve等員工展現出的專業服務水準值得讚賞。這種熱情好客的服務態度不僅體現了君悦酒店一貫的高標準，更反映出酒店在員工培訓方面的成功。優秀的服務團隊是高端酒店的核心競爭力，神州半島君悦酒店在這方面顯然做得相當出色。建議酒店繼續保持這種服務水準，並考慮將優秀員工的服務案例作為培訓素材，以進一步提升整體服務質量。

1.房間🏖️：非常好的房間，房間簡約大氣，不失高級度假風，套房沐浴間都有兩個，超級大氣 2.沙灘管理得當，非常乾淨，酒店度假風氛圍塑造的很好 3.服務：工作人員服務都非常好，嘉賓軒工作人員都面帶笑容，感覺都在用心工作，餐食好吃，門口的無邊泳池超級漂亮 4:早餐出品還可以，西式早餐餐廳人少，肉腸非常好吃 5.這次有了非常棒的入住體驗，特別表揚1031打掃衞生的保潔小姐姐，每次出門都熱情問好，每天都開開心心的，很高興這次在君悦的旅程