Name: Hainan Banshan Banhai hotel
Address: No.86 Potou Port, Shenzhou Peninsula Tourist Resort, Wanning, Hainan, China, No.86 Potou Port, Shenzhou Peninsula Tourist Resort, Mainland, Kina
Rating: 4.2

Rich_McJagger

Elegant Værelse - Haveudsigt (Dobbeltseng)

Overnattede i aug. 2023

Par

19 anmeldelse

1.5/5

Slået op den 1. okt. 2023

Their scooter service is terrible. Gave me a broken scooter and didn't want me to renew my room

Oversæt

Svar fra overnatningssted: Dear guest: Hello! Thank you for choosing to stay at Mountain and Sea Hotel. We are very sorry that we did not leave you satisfied during your stay. Since the opening of the hotel, adhering to the service concept of feeling noble, all staff are dedicated to creating a warm and comfortable rest place for guests with sincerity in the scenic scenery of southern China. The problem you raised will be investigated and rectified immediately. As for the broken electric car you rented this time, we hope you can communicate and negotiate with their business and solve the problem, because the leasing company has not signed any contract with our hotel. Of course, we again feel very sorry for not allowing you to have a perfect experience. Since it is the Golden Week in October, the hotel is basically full from September 30 to October 3, and the rooms have been booked up. If you want to renew your original room, it is not possible, because the room you checked in was sold out a few days ago. You can also select other existing room types to book. Once again, I'm sorry that you didn't have a pleasant stay. If we have the chance to meet again, if you have any questions, please inform us at the first time, we will solve it for you in time and quickly. Only by carefully analyzing and solving your suggestions and suggestions, and working harder and improving the service of the hotel, can we live up to our encounter. We firmly believe that through the continuous efforts and improvement of the hotel staff, we will eventually reach the standard in your heart, if there is an opportunity, we welcome you to come to the hotel experience, thank you!

Tattle Tats

Cliffside Grand Double Bed Room

Overnattede i jul. 2023

Solorejsende

15 anmeldelse

4.5/5

Fantastisk

Slået op den 6. aug. 2023

Location: Lovely location right by the ocean but a bit far from any fun spots. It takes about 15-20 minutes to get to the Wanning 日月 beach where there's a lot more fun activities. Services: Great service. The front desk manager TT was lovely and could speak great English thus making communication go smoothly. Amenities: Good but could be better. I think some of the rooms were not used for a long time. The first room I got smelled a bit musty. Also, don't expect new facilities this place looks like it's been around for a long time and it shows. Still, it's charming in all it's rustic glory. I would say the only downside to my stay is that there was no shuttle to the train station. Which is kind of a letdown given that this is a high-end resort. ***If you're a person of colour, I recommend maybe try the two hotels not far from this place. Le Meridien and The Westin I think. I didn't spot any other foreigner during my two days at this hotel until I went to 日月 for a walk and ran into a few of them。It turns out most foreigners stay at the Westin or Le Meridien thus maybe it won't feel too isolating opting for these two hotels rather than this one. All in all, it's a nice hotel to stay if you're on a budget.👍🥂

Oversæt

6/15

Svar fra overnatningssted: 您好！非常感謝您選擇海南伴山伴海酒店，感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內，遠離街頭的嘈雜，希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海，與外海相連，每日也會潮起潮落，坐在餐廳也可以看到內海，周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐，希望在您入住期間，給您留下美好的時光！再次感謝您對我們服務的認可，誠摯的祝願您和您的家人身體健康、萬事如意！！！--海南伴山伴海酒店

Gæstebruger

Værelse med kingsize-seng og udsigt til bugten

Overnattede i jan. 2023

Par

10 anmeldelse

5.0/5

Enestående

Slået op den 3. mar. 2023

Very nice place, we would like to come here again

Oversæt

Svar fra overnatningssted: Thank you for your positive feedback! We are thrilled to hear that you had a great stay with us and that you would like to come back. We look forward to welcoming you again in the future.

JK Muller

Standardværelse - Haveudsigt (2 senge)

Overnattede i feb. 2023

Forretningsrejsende

20 anmeldelse

2.5/5

Slået op den 14. mar. 2023

The place needs to fix the parking issues, the pool was not open…the place needs a facelift.

Oversæt

Svar fra overnatningssted: 尊敬的客人：您好！謝謝您選擇入住海南伴山伴海酒店，本次入住未能讓您滿意而歸，我們也感到非常遺憾。酒店自開業以來，秉承感受尊貴的服務理念，全體員工盡心竭力，用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇，您有任何問題煩請第一時間告知我們，我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾，我們唯有認真分析、解決您提出的意見和建議，更加努力、精進、改進，才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升，終會達到您心中的標準，如果有機會，我們歡迎您再來酒店體驗，謝謝您！

Issy

Cliffside Grand Double Bed Room

Overnattede i jan. 2023

Par

9 anmeldelse

3.7/5

Slået op den 4. feb. 2023

Location is very far away from shops, restaurants and beaches. This makes it quiet and peaceful, but you definitely need a car or be prepared to spend money on taxis. The need for a car rental means there was very very limited parking options with frequent traffic jams trying to get in and out of the hotel. When we arrived (at the designated check in time) our room was not ready. Getting to the room the floor was soaking wet and we had issues being able to find slippers and move around. The balcony floor I was very dirty and mould grew up the wall. The bathroom had a colony of ants. However, the view of the room was lovely, and the furniture clean. Breakfast was good, with some western options, but not many. Would probably not stay again.

Oversæt

Svar fra overnatningssted: Thank you for staying with us and reviewing our hotel. We sincerely thank you for taking time out of your busy schedule to share your recent experience with us, and we apologize that we were unable to resolve your unpleasant experience in time before you left the hotel. We also value your feedback to our hotel and are sorry that we did not meet your expectations. Please allow me to express my sincere apologies to you and we will further improve the quality of our services and strengthen our staff's service skills training, improve our efficiency and respond to our guests' needs in a timely manner to avoid affecting their stay. Thank you again for your visit!

Marty O’Brien

Værelse med kingsize-seng og udsigt til bugten

Overnattede i jul. 2022

Familie

71 anmeldelse

3.7/5

Slået op den 13. aug. 2022

Location is quite remote but the rooms were nice and the infinity pool was great. The hotel food was also very good and the staff were helpful

Oversæt

Svar fra overnatningssted: Dear guest: Thank you very much for coming to our hotel, and thank you very much for your comments and sharing. We are committed to providing you with the most comfortable service and look forward to your next visit.

Gæstebruger

Elegant Standard Double Room - Garden-View

Overnattede i nov. 2022

Rejs med venner

31 anmeldelse

2.2/5

Slået op den 12. jan. 2023

I left my coat at this hotel, the following day I asked an from trip.com to ask the hotel about it, they denied ever seeing the coat.

Oversæt

Svar fra overnatningssted: We are sorry to say that we did not find any missing clothes after asking our colleagues in the baggage department.

Meilidemaoren

Standardværelse - Haveudsigt (2 senge)

Overnattede i feb. 2025

Familie

15 anmeldelse

4.8/5

Vidunderligt

Slået op den 28. mar. 2025

我是在攜程網上預訂的海南伴山伴海酒店，該店豪華氣派，性價比很高，有景海邊觀陽台，有酒店室外泳池，還有最濠亮的崖壁泳池，風景特特別秀麗，還能近一距離看到神州半島燈塔，酒店前台還給我免費升級了灣景房，視野特別好，陽台還配有泡澡浴缸，房間寬敞乾淨，洗浴水量也夠大，去石梅灣和網紅神州半島也特方便，酒店裡借了小驢就能上路了，酒店自助早也很豐，是在負振層的海邊觀景台這裏吃的，總之給我入住休驗感覺很好的，以後還會選海南伴山伴海酒店入住的。

Oversæt

6/19

Svar fra overnatningssted: 您好！非常感謝您選擇海南伴山伴海酒店，感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內，遠離街頭的嘈雜，希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海，與外海相連，每日也會潮起潮落，坐在餐廳也可以看到內海，周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐，希望在您入住期間，給您留下美好的時光！再次感謝您對我們服務的認可，誠摯的祝願您和您的家人身體健康、萬事如意！！！--海南伴山伴海酒店

Gæstebruger

Standardværelse - Haveudsigt (2 senge)

Overnattede i feb. 2025

Rejs med venner

3 anmeldelse

5.0/5

Enestående

Slået op den 18. mar. 2025

這家海景酒店的位置非常棒，性價比高；陽台正對大海，房間明亮，浴室乾淨整潔，熱水供應充足，設施齊全；工作人員熱情友好，嚴謹細緻，給足安全感；酒店有一個無邊泳池，面對大海，拍照非常出片，泳池水質乾淨，人也不多，遊起來非常舒服；入住體驗非常好，無論是海景，房間還是服務，都非常滿意。期待下次入住！

Oversæt

Svar fra overnatningssted: 尊敬的客人：您好！非常感謝您選擇海南伴山伴海酒店,也非常感謝您的好評與分享。酒店自運營以來，始終以“體驗真誠、感受温暖”為服務宗旨，爭取為每一位客人打造一個完美的入住感受。我們希望能為您的旅途中增添一分舒心和愜意。如果喜歡我們這裏，那就歡迎您常來！酒店全體員工期待您的下次光臨，最後祝願您和您的家人身體健康、萬事如意！！！

hero

Standardværelse - Haveudsigt (2 senge)

Overnattede i jan. 2025

Rejs med venner

3 anmeldelse

5.0/5

Enestående

Slået op den 1. mar. 2025

真的真的真的真的真的真的超級無敵滿意！！！！衞生：很乾凈環境：非常棒！！椰林大海和山景一應俱全服務：前台接待服務很可愛很熱情免費升了房型接駁的小哥也很棒酒店可以直接租車巨巨巨方便以下是酒店環境回來推薦給了每一個朋友！！

Oversæt

Svar fra overnatningssted: 尊敬的客人：您好！非常感謝您選擇海南伴山伴海酒店,也非常感謝您的好評與分享。酒店自運營以來，始終以“體驗真誠、感受温暖”為服務宗旨，爭取為每一位客人打造一個完美的入住感受。我們希望能為您的旅途中增添一分舒心和愜意。如果喜歡我們這裏，那就歡迎您常來！酒店全體員工期待您的下次光臨，最後祝願您和您的家人身體健康、萬事如意！！！

Gæstebruger

Elegant Værelse - Haveudsigt (Dobbeltseng)

Overnattede i jan. 2025

Solorejsende

2 anmeldelse

5.0/5

Enestående

Slået op den 27. feb. 2025

一次完美的入住體驗，強烈推薦！最近入住了這家酒店，整體體驗非常棒，忍不住來分享一下我的感受。首先，酒店的位置非常便利，周邊交通發達，距離主要景點和商業區都很近，出行非常方便。無論是打車還是乘坐公共交通，都很容易找到目的地。其次，酒店的設施非常齊全且現代化。房間寬敞明亮，裝修風格簡約大氣，床品舒適柔軟，睡得很香。浴室乾淨整潔，熱水充足，洗漱用品也很齊全。特別值得一提的是，房間內的隔音效果很好，晚上非常安靜，完全不用擔心被噪音打擾。最後，酒店的性價比非常高。相比同價位的其他酒店，這裏的設施和服務都更勝一籌，絕對物超所值。總之，這次入住體驗非常愉快，強烈推薦給所有來這座城市的朋友！下次再來，我一定還會選擇這家酒店。

Oversæt

Svar fra overnatningssted: 尊敬的客人：您好！非常感謝您選擇海南伴山伴海酒店,也非常感謝您的好評與分享。酒店自運營以來，始終以“體驗真誠、感受温暖”為服務宗旨，爭取為每一位客人打造一個完美的入住感受。我們希望能為您的旅途中增添一分舒心和愜意。如果喜歡我們這裏，那就歡迎您常來！酒店全體員工期待您的下次光臨，最後祝願您和您的家人身體健康、萬事如意！！！

Gæstebruger

Standardværelse - Haveudsigt (2 senge)

Overnattede i jan. 2025

Familie

5 anmeldelse

5.0/5

Enestående

Slået op den 8. feb. 2025

衞生乾淨，前台小姐姐態度非常温柔，剛好遇到酒店冼經理還幫我們免費升級了房間，酒店有自助早餐哦！遺憾今天氣温下降厲害，孩子們沒有體驗到無邊泳池的快樂！泳池可以直接打卡網紅燈塔超級出片！

Oversæt

Svar fra overnatningssted: 尊敬的賓客，您好！感謝您下榻並點評海南伴山伴海酒店，衷心感謝您在百忙之中抽空與我們分享您最近的下榻體驗，對於您所經歷的不愉快體驗，我們未能及時在您離店之前圓滿地為您解決問題，我們感到萬分歉意。我們也非常重視您給我們酒店的反饋，很抱歉沒達到您的期望，請允許我向您表示真誠的歉意，我們將進一步提升加強員工服務技能培訓，提高工作效率，及時響應客人的需求，避免影響客人的入住體驗。真誠希望您能夠再次光臨海南伴山伴海酒店！若您有更多需求，歡迎您隨時與我們聯繫

Gæstebruger

Standardværelse - Haveudsigt (2 senge)

Overnattede i dec. 2024

Familie

1 anmeldelse

1.6/5

Slået op den 15. jan. 2025

設施：非常老舊。進房間裏面一股黴味兒。電視機居然是樂視的，電視四邊漏光嚴重。服務：沒有什麼服務。兩個小朋友領導行李箱從室外樓梯上2樓，領我們入住的小哥也沒説幫小朋友拎一把。衞生：老酒店就不説什麼衞生了。早餐:早餐也沒啥東西。這個酒店除了名字有情懷外，其他沒有任何值得推薦的地方。

Oversæt

Gæstebruger

Elegant Standard Double Room - Garden-View

Overnattede i jan. 2025

Rejs med venner

2 anmeldelse

5.0/5

Enestående

Slået op den 23. feb. 2025

酒店的服務特別好，很熱情，房間也特別的乾淨衞生，酒店很大都是一棟棟的別墅，在無邊泳池可以直接看到燈塔愛了愛了，很滿意，下次來還會選擇這家酒店～

Oversæt

Svar fra overnatningssted: 您好！非常感謝您選擇海南伴山伴海酒店，感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內，遠離街頭的嘈雜，希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海，與外海相連，每日也會潮起潮落，坐在餐廳也可以看到內海，周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐，希望在您入住期間，給您留下美好的時光！再次感謝您對我們服務的認可，誠摯的祝願您和您的家人身體健康、萬事如意！！！--海南伴山伴海酒店

Gæstebruger

Værelse med kingsize-seng og udsigt til bugten

Overnattede i dec. 2024

Solorejsende

4 anmeldelse

1.0/5

Slået op den 8. jan. 2025

將近500一晚的房間，空間非常小！行李箱都打不開，喊個朋友來房間裏吃東西結果就一把椅子，我朋友還得站着，非常憋屈。説是海景房，實則啥也看不到，被椰子樹擋的嚴嚴實實的。泳池竟然是乾的，一點水都沒有。上大當了！

Oversæt

Svar fra overnatningssted: 尊敬的賓客，您好！感謝您下榻並點評海南伴山伴海酒店，衷心感謝您在百忙之中抽空與我們分享您最近的下榻體驗，對於您所經歷的不愉快體驗，我們未能及時在您離店之前圓滿地為您解決問題，我們感到萬分歉意。我們也非常重視您給我們酒店的反饋，很抱歉沒達到您的期望，請允許我向您表示真誠的歉意，我們將進一步提升加強員工服務技能培訓，提高工作效率，及時響應客人的需求，完善酒店設施，避免影響客人的入住體驗。真誠希望您能夠再次光臨海南伴山伴海酒店！若您有更多需求，歡迎您隨時與我們聯繫

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