The Westin Waltham Boston

I was traveling with my three children, so I needed a room with two beds. I booked it that way, and it was confirmed as a lake view room. However, when we arrived, the room only had one bed and a sofa. The staff told me this room was an upgrade, but it didn’t suit our needs at all. I asked to switch back to the original type of room, but I had to wait over 20 minutes again. I felt that the staff was really inefficient. Eventually, we were given a room with two beds, but we had to give up the lake view. To make things worse, my son found a sharp piece of glass on the floor of the room. Thankfully, no one got hurt.

+. Water refill station. -"" Negative: "" "Friendly and helpful" staff, paid for bf still ask been paid again

My fiancé, pup, and I had an amazing time at the Westin. We were greeted and taken care of very seamlessly. Their accommodation to allowing dogs made our stay so much less stressful. The hotel was very quiet, rooms are a great size. We were able to fit a large crate in the room with no issues. We will stay here again next time we need a hotel in the area!

Although the room seemed a bit outdated, it was VERY clean. The additional amenities such as coffee and tv access were a plus. My favorite was the sleep well lavender oil, which also came in handy after the trip was over and I was back home. My only big complaint is the parking. You have to use the parking garage which is on the same property and somewhat close, but when it’s less than 20 degrees outside and you have children and luggage to carry it becomes troublesome. Id suggest some kind of heating hallway or tunnel to connect the two.

Clean , new and great customer service

Hotel rate is good. But trip.com charges very high. Not sure how the trip.com charge @55%@ hotel rate