BIG4 Wallaga Lake Holiday Park

This was a very disappointing stay. We paid extra (Perks Membership) to ensure we had wifi... we had some family members with significant mobility issues... and there was not only no wifi but no phone reception. The latter was not their fault but they need to advise accurately on their website something like "wifi not available in all areas," just some honest truth in advertising. Which was disappointing but not the end of the World but the day after raising this at reception we were told we couldn't play putt putt, there were no balls because "I guess someone took them all " No, there were balls galore in the box at the 18th hole that another staff member gave us. The antagonism and dishonesty was so unnecessary and really spoiled our experience. I subsequently complained to Big 4 who washed their hands and said the individual park would call us back. They haven't. So for misleading advertising, antagonism and then failure to talk to us about it.. It's a 1 out of 5.

The Caravan park was lovely and clean we had an ensuite which was very roomy plenty of hotwater the camp kitchen was well equiped with everything you needed it had a brewery on site which was only open for a few hours it was lovely on a hot night and enjoy an ice cold Batlow apple cider our friends had a 2 bedroom cabin the only draw back was 2 bedroom which had very small bunks only suitable for children not adults

These are the nicest team I have met in a long time. From the reception staff to the restaurant/bar staff and maintenance crew everyone was so helpful, smiley and friendly. I would absolutely stay here again and recommend it to everyone. The facilities are fantastic and well maintained. Thankyou for a fantastic weekend.