Hyde Away Inn

No welcome, very small old room, uncomfortable queen bed, the chair in the room was sagged. You could not open the windows. Noisy in the night. We paid USD 236 for 1 night during the fall peak. It was definitely not worth it. Very cheeky waitress in the restaurant, who forced us to pay 20% tip while she was not working properly. She didn't bring our food and she forgot our order two times ans she told all her co workers that we refused to pay 20% extra while we could hear it. After complaining we got 54 USD complaint discount. We answered that we were not satisfied with this amount, but up till now there was no reaction of the manager towards us. It's a shame.

We stayed in M3 room over the Christmas weekend. At $190/night the place is terribly overpriced for what you get. Hotel is very dated and seems more of a business on the side than anything else. If you are thinking of staying there – DON’T. Just to give you an idea of the state of the hotel: - Door knob from the bathroom door just fall off the first time we touched it. - Thermostat was broken. Room temperature did not align with the settings on it. After a few attempts we realized that setting the dial to 60F gives ~75F indoor temperature. - Hot water was extremely unreliable. I tried showering on two days around 8-9 PM and on both days the water temperature was fluctuating back-and-forth from ice cold to boiling hot without turning the knob. So, I had to tweak the know all the time and jumping out of the water when it was getting too cold or too hot. On the second day I also was “lucky” enough to see the water turn the color of strong coffee while I was starting to shower. That was quite disgusting. I have never seen that before in a hotel. - Sound-proofing was non-existent. Room that we stayed in was attached to the main tavern building and we could hear everything that was happening inside the tavern from our room. Tavern was open until 10 PM (later on some days) and the doors keep banging well past that. Good luck trying to get some sleep. On top of those major items, there were a few minor ones. Pillows on the bed were very thin and uncomfortable. If you are a side-sleeper, your neck would hurt after sleeping on them. Our room has also never been cleaned even though we stayed for two nights. Hotel also offered free breakfast. And the food, unlike the hotel itself, was good. The problem was more on the side of timing. Breakfast starts at 7:30 AM and the fastest we could be done (between ordering, waiting for food, and eating) was 8:10 AM. Lifts open at 8, so the breakfast is definitely not geared towards the skiers. Please avoid this BnB at all costs. You will not be able to get good sleep or shower. At least if you are staying in any rooms directly attached to the main tavern building (which is most of the rooms). It is absolutely not worth the money and you would be better off staying anywhere else.

I don't understand why this place has good reviews. We were not welcomed when we arrived. Service in restaurant and bar were terrible. Ordered a salad and it came with no dressing. Our waitress never came back even when I asked her for it. I finally had to go looking for a waitstaff to ask for it again. The couple next to me waited for a sprite for 40 minutes. The guy setting up continental breakfast was rude. The bed creaked like old springs and floor in bathroom crunched because tiles were broken. In my 70 years, never slept in a room as awful as at this "inn" I would never recommend this place. It's for the locals- keep it that way.

Sorry for this long review, but I want to be accurate. My son was getting married in Vermont. We wanted to have a meet and greet, to get the wedding weekend started. We approached Jean and booked the HydeAway over 1 year in advance because they were the only venue that would not charge us for the space, and they would stay open to the public. I felt it was Perfect for both parties ( win/win) We informed Jean at our first meeting that we could have over 100 guests, and she assured us it would not be a problem After the first meeting communication with Jean was very poor, and very frustrating. Sometimes it would take her a month to answer a simple question. I have all the emails I sent her and her responses did not go to my spam folder as she inferred. The emails were just not answered. 1 week before our event I finally lost my patience and unfortunately my frustration was taken out on someone when I tried to call and speak to Jean. I apologized over and over to this young woman, who I kept telling her it was not her fault, and told her how frustrated I was. I finally spoke to Jean after sending more emails and making more phone calls. We expected over 100 guests that night. I confirmed with Jean our arrival time of 8 PM a few days before. She responded back “We are all set. See you Friday” Many of my out of town guests were traveling over 7 hours, and I was concerned they would arrive to Vermont tired and hungry. I wanted to make sure the food was out for them. I arrived at 7:45 and nothing was set up, nor was there any food out. I ordered a taco bar, 20 dz wings, along with cookies and brownies for 75 guests. This was about $1000 worth of food. I started searching for Jean inside and out. I finally found her and introduced myself. She informed me they would start to put out the food slowly. It was now after 8 PM. She put out a tray of cookies. Cookies!!! Really? My guests are hungry!! Finally she started putting out the taco bar. Wings came out a dz or two at a time. I expected a tray of 20 dz wings, or at least 10 dz to start. I couldn’t even tell if we even got the 20 dz wings we ordered! I had so many guests inform me how rude some of the bar tenders and some of the staff were. One of my guests asked a female bartender what kind of bourbon they offered. She pointed to the bottles (or a sign) My guest could not read from so far away, and informed the bar tender this, but she just walked away without even serving her. 2 other guests were reprimanded for standing in the wrong place by the bar. Guests were told rudely they could not sit in certain places. Staff should be taught to communicate kindly. I understand the restaurant is open serving dinner as per our agreement. Many of my guests were having dinner before as well. Some of the staff was kind and helpful. Thank you! We had many interactions with several other inns, restaurants and businesses in Waitsfield such as Mad Taco, Lareau Farms, Tucker Hill Inn, White Horse Inn and Su