Mari del Sud Resort

I recently stayed at this hotel, which is beautifully situated in the middle of the island, offering breathtaking views of both the volcano and the sea. The location and scenery are undoubtedly its strongest points. However, the overall experience did not live up to the hotel's 4-star rating. The room we were given was not properly cleaned, and although I had explicitly booked for three people, there was no linen provided for my child's bed. This forced my child to sleep with me in the main bed, which was not what I expected. Additionally, there was no cover for the mattress—a basic necessity that should be standard in any hotel, let alone a 4-star one. Our experience at the restaurant was disappointing as well. The food was mediocre, with the fish clearly being frozen, which is especially unacceptable given the island setting. We had booked dinner during midsummer, and a kids' menu was promised at the time of reservation. Yet, nothing was prepared for our child, and the staff had to scramble to arrange something at the last minute. We didn't receive our first dish until around 10 PM, by which time our 2-year-old had already fallen asleep. The staff was generally okay, but the service at the restaurant left much to be desired. The waitress who served us was not particularly friendly, which added to the overall sense of disappointment. In summary, while the hotel's location and views are stunning, the service and attention to detail were lacking. The stay did not meet the standards expected of a 4-star hotel, and I cannot recommend it based on our experience.

I have stayed at this place twice. I will be again. It’s peaceful and nice. Love the pool and the beach few steps away. The rooms are airy and pretty.

Outstanding Staff Beautiful grounds with a view of the smoking Vulcano, absolutely stunning. A fantastic pool and beautiful black beach make this a really fun hotel. The service is fabulous, the staff really cares about making your stay comfortable.

We were really looking forward to our stay here as the photos on the internet looked extremely promising. We expected a calm, cozy oasis with nicely designed, clean rooms. Reality hit very hard - it was a complete disaster; we left after 1 day.

Sono stata ospite in questa struttura, invitata da amici che avevano fatto il bonifico per il pagamento ben due mesi prima. Al momento dell’arrivo, circa le 14:20, ci dicono che le camere non sarebbero state pronte prima delle 15:30. Attendiamo, le stanze ci sono state consegnate alle 16:15 circa. Ci hanno consigliato nel frattempo di cambiarci in bagno, lasciare i bagagli alla reception e andare in piscina. Ma abbiamo preferito aspettare, rendendoci conto che probabilmente non avevano la disponibilità delle camere, prenotate mesi prima e pagate. Sono riusciti a trovarci queste camere e finalmente ci siamo potuti rilassare. Quantomeno hanno risolto il problema e va bene. La cosa che però mi ha lasciata un po’ perplessa è stata che il bar era chiuso e che nessuno poteva andare a prenderci una bottiglia d’acqua, per la quale mi è stato consigliato di ritornare indietro e cercare un bar. Cosa che per necessità poi abbiamo fatto. Il posto è molto bello e suggestivo, probabilmente è questo che ancora lo rende piacevole e invoglia le persone ad andare, ma devo ammettere che purtroppo il servizio è un po’ a rilento e poco organizzato. Nonostante questo, ho dormito benissimo. Camera pulita nella media. Si può fare di più !

Buon potenziale ma disorganizzato , tutto da sistemare, posizione fantastica, colazione vista mare , peccato la poca pulizia dei tavoli