We absolutely loved the Divani Apollon Resort. The location is gorgeous, right on the Aegean and they have their own small beach with chairs, umbrellas and beach bar plus 2 lovely pools - one of which is saltwater and amazing. The rooms are large, well appointed and comfortable and all have sea views. The restaurants were good and service at them, pool and beach side was great. Really attentive - especially the pool and beach servers and towel attendants. So hard working and nice. That all said, for a 5 star resort, the front desk & concierge staff are really lacking. I emailed ahead that we were arriving early and if possible, would like early check in. I also emailed the concierge desk about activities. I never heard back from the concierge and when I arrived and asked them, they didn't seem to care that they never responded to me and just handed me some brochures. I'd hardly call that doing their job or giving any type of customer service. Most of the front desk staff were equally lacking. We arrived very early and didn't expect to be able to check in, but the woman we spoke to was not only not welcoming, she seemed annoyed we got there so early. We were coming off an island cruise and had no choice but to arrive early. I asked if there was someplace we could change and use the pool while we waited and she didn't give us any real direction, just to go to the lower level. She also told us to go to the beach next door and pay 42 Euro for loungers (when the hotel has free loungers and umbrellas at their little beach so why tell us to go elsewhere??). I asked if there was any place we could get coffee or some water while we waited and she told us we'd have to pay full price for the buffet since we hadn't been checked in. $40 for a cup of coffee! Most hotels, luxury or not, greet you warmly and welcome you. Not make you feel unwelcome. And we have regularly been offered a beverage while we waited. Luckily another front desk attendant stepped in and told the breakfast manager to let us sit and enjoy some coffee. Later when I came back at check in time and inquired about our room she told me it was likely still not ready. Even though it was standard check in. Then the next day the gentleman at the front desk said they could help us with dinner reservations so I asked him to book us the restaurant across from the hotel on the beach. He said he would call if there were any issues reserving. When we stopped into the restaurant they told us they didn't have a reservation for us. Why offer to book if you're not gong to do it? I could just have gone online and done it myself. I've read many reviews of similar experiences to ours - the pool and beach staff are great, the hotel amenities and rooms are lovely, the front desk staff is lacking. It is a very easy thing to fix and I hope they do as otherwise, it's a fantastic resort and one we'd love to return to.
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