Best Western Smart Hotel

I was in this hotel in December 2024, there was no heating in the rooms. We were freezing for several hours, and barely got a heater, after the discussion at the reception. Receptionists very unfriendly. Breakfast was poor. Jedino pozitivno su čiste sobe i toalet.

Our stay in this hotel last October 18, 2024 is unforgettable because our cash in Euro and Ph Peso inside the bag of my husband which was left inside our locked hotel room was stolen during the time we had our breakfast. Mind you we were not the only one robbed but also other rooms in the same floor. Of course we reported it to the police and finally the police report was sent to us thru email. So guys be careful with your belongings even inside your rooms. Someone with a keycard or whatever means used can come in your room and steal your cash.

This hotel is located quite far from the city center (20-25 min. Driving). My room was quite large, clean and comfortable. The breakfast was poor. The big inconvenience is that there is only one lift so when there is a big group check in it will take very long time to get to the room.

Good hotel located close the Westfield shopping centre and the train station, within a 5 minute walk. The hotel is reasonably priced, rooms are functional and clean, there is a pool outside although it was the wrong time of year for outdoor swimming. Recommended.

There is a restaurant but they don’t serve food as they have no staff. There is no mini bar or anywhere to keep drinks in your room, fitness facility is one treadmill, very poor hotel for business I wouldn’t recommend this hotel for anything other than one night.

Le camere hanno molta polvere, soprattutto annidata nelle tende. E poi sono sprovviste di frigo bar. Ma ancor peggio è stata la scortesia del personale al termine del primo giorno di soggiorno. Premetto che sono socio Diamond Select del programma Best Westen, in sostanza il livello più alto. Prenoto ed esibisco prenotazione per 2 notti e 2 camere. Loro sostengono di vedere solo una notte e pretendono di farmi pagare a prezzo pieno la seconda. Dapprima cerco di spiegare, esibisco prove ma niente. Con fare sgarbato, arrogante e maleducato la ragazza alla reception non vuole sentir ragioni. Solo dopo mezz’ora si ricorda di far intervenire i suoi superiori e, in cinque minuti, tutto si risolve dicendo che avevo ragione e che la Prenotazione avrebbe avuto luogo come da ricevuta nelle mie mani. Quando ho fatto il check out la receptionist particolarmente educata non mi ha nemmeno salutato. Personalmente sconsiglio questo posto!