Valis Resort Hotel

I would not recommend that anyone stays at this hotel until the rooms have been completely refurbished. Absolutely everything needs updating. How this hotel can claim to be a 5 star resort is beyond belief. My wife and I booked a ‘Junior Suite’ for four nights. When we arrived we were told that they had given us an upgrade to….. a ‘Junior Suite’. When we were shown the room it was quite shockingly awful – unclean and badly needing updating. We were told they were fully booked and that they had ‘no refund policy’. After a very embarrassing and stressful stand-off we were offered the ‘honeymoon suite’. It was late in the day and with commitments we had to accept what we were offered – having already paid the money, with no sign of them relenting on any kind of refund. When walking in or out of the hotel the staff on the desk didn’t make any attempt to be friendly, let alone make eye contact. It was like a ghost town. We stayed as long as we really had to and left, giving up two nights of our booking and had to pay again for better accommodation elsewhere. In brief summary the problems include: Archaic furniture Uncomfortable beds with inadequate mattress and duvet Virtually no wall decoration – large walls with no pictures Archaic air condition system Scratches and stains on the wooden floors Scratches with peeling paint on walls and ceilings Furniture stained Lighting not all working TV and remote not working Broken toilet seat Broken shower riser rail – head holder Broken toilet brush holder No shower screen No working bath plug (making the bath unusable) Ancient hair-dryer No hot water when needed – having to run the taps for 20 minutes to get any hot water and sometimes not at all. Bath sealant very poor Balcony was uncared for – peeling paint everywhere, rusty lighting, awful plastic furniture that needs replacing. Balcony door locks unsecure A so called ‘mini-bar’ - with a lack of any quality drinks in it Ill fitting, worn and stained carpets throughout the hallways

This is not a 5-star hotel. The rooms are old and dated. The bed did not even have a proper mattress - a thin piece of foam. I then wondered why they did not provide a cover or blanket and that is because the air conditioning does not work. The AC stops when you leave the room and then takes 45 minutes once you have come back to the room to reach a decent ( note not the desired) temperature. Unacceptable, when the outside temperature is 45 degrees Celsius. Grossly understated value for money, especially in a small town outside of Volos not a major tourist town, where you cannot even swim at the beach across from the hotel.

This review is not about the property. I'm sure it would have been delightful if we were able to go. This review is about *******. Sadly our timing was during a natural disaster of severe storm Daniel and the area becoming highly destroyed. I attempted to contact ******* to discuss the issue for a rebooking somewhere else via something other than their virtual chat, as that was not working. There was no other means of communicating with ******* that was offered in order to address this issue. It would be my expectation that ******* would be aware of various natural disasters taking place around the properties they are promoting. ******* not once reach out to us to let us know that this would have been an issue.