Gæstebruger
9. august 2024
Been here several times and this is the last time. Things are only getting worse and it's not worth the money anymore. - No porter on arrival, had to handle everything myself. - Air conditioning is a joke, and the furnitures are already worn down. - Ordered a cot in the room several days in advance, this was not in place on arrival. When we got it, it was broken. - Our bed was sunken. - Door/access to the neighboring room from our room was unlocked and broken, had to fix this myself as they couldn't close it... - The staff in the pool bars/restaurants are lazy, unprofessional and not at all service minded. You have to go to them yourself and order. No menus on the tables, and they serve the coffee in cardboard cups... Get a grip! - The worst thing is that they have moved away from the wristband principle that they had before, and now they are letting people in from all over the place who are not staying at the hotel. They occupy sunbeds, swim in the pools, and queue unnecessarily in the lifts just to take a selfie at the Aria Bar. This also create a lot of noise in the corridors, which you can hear clearly as the rooms are not insulated well enough. I approached the staff regarding this, who say they are out of wristbands, which is basically a lie as they only want more turnover in the bars. Too bad as people who are not guests occupy the places in the pools, lifts and other common areas for which others pay a high price for. The hotel was VERY good in 2017 and 2018 when there were different rules, now it is barely good enough for 3 stars, and the food is very disappointing. They should’ve kept the breakfast and dinner at the Sky Restaurant, now everyone is eating at the older hotel. Pitty! Very sad and a shame as it was undoubtedly Croatia's finest hotel a couple of years ago.
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