Hotel Rural Solar Das Arcadas

The hotel seems to be calm. On arrival, everything went well. We were warmly received but during our stay, a perfectly normal incident occurred that escalated and took on unnecessary proportions because the hotel didn't have valid emergency contacts. It is very neat when everything goes well but this is a reminder if anything goes wrong or in case of need, you're on your own. FYI: The fire alarm went off around 5am and no one from the hotel showed up to take action so, we got up and went to the safety rally point as shown on the emergency board. We called and re-called the so called "emergency number" available on the emergency board and no one ever answered. We were forced to call the fire fighters whom, on arrival checked if everyone was alright. They went inside and checked that it was a false alarm because no fire was burning but still they could't enter because the fire central was unreachable (inside the building). Almost at 6, one of the firemen finnaly got an answer from the general hotel number (which we also had unsuccessfully tried) and the responsible said she had taken some pills and she had fallen asleep deeply. At 6:30 ish, the employees stared showing up for work and the responsible person also appeared unpolitelly asking to their guests : "What have you done?!" We found it unacceptable because on the first hand, "We're sorry for what happend" is the answer that we were expecting from the manager. There was NEVER no formal apology for what had happened, the hotel keeps working as if nothing had happend. They have my email address and they haven't even sent me a message just saying : "We're sorry for what happend". We're not mad about the alarm sounding at 5 a.m. It did its jobs. We're just mad about the hotel behavior and the guest management regarding this incident. Unacceptable!

Mucha tranquilidad y paz , silencio total , claro que yo fui miércoles y jueves . Estaba bastante vacío el lugar .De haber estado lleno , creo que la piscina es muy pequeña para todos .pero yo la pude disfrutar . La nevera común, estaba sucia y con pelos.y el comedor tenía olor a cerrado.el aire no lo pude poner por la olor tan fuerte a humedad que tiraba .toda la ropa está impregnada en ese olor . Esta limpio ,pero con olor a humedad .

Esta foi a minha primeira vez em que experimentei o conceito em alojamento "Glamping", e quer para mim, quer para os meus amigos, foi-nos proporcionado uma ótima e notável experiência. Tudo perfeito... assim como todo o cenário envolvente. Espaço aconchegante, a piscina, a limpeza dos mesmos e a decoração. Importa referir e destacar que também o pequeno-almoço, dispõe de uma grande variedade e muito boa qualidade. Agradeço a gentileza e simpatia de todo o staff, evidenciando a amabilidade da anfitriã Mna. Mónica Sem dúvida a repetir.