Pomalo Inn

From the moment I walked into this beautiful Hotel I felt at home. The owner Lou Lou and her staff were kind and helpful. My room was beautiful and surprisingly very large. The bed and linens were so comfy. The owner thought of everything. When I realized I forgot flip flops, I saw there were already complimentary sandals in the closet (along with beach towels and a picnic basket!). Lou Lou thought of everything one might need to enjoy this extraordinary island. The complimentary bikes were a wonderful surprise. I was able to bike around town and visit some lovely places to swim. I highly recommend this hotel. It's a boutique hotel with all the amenities of a 5 Star big city hotel. Walking distance to the ferry from Split. Will be recommending this beautiful Inn to all my friends and family.

We stayed at Pomalo in August - my three teenagers and I - and received the most exceptional service from LouLou and her staff. From beginning to end, our stay was pure hospitality. The vibe of the hotel is relaxed luxury - from the thread count of the sheets (most comfortable bed I've slept on) to the Molton Brown products in the bathroom to the Yugoslavian movies playing by candlelight on the hotel wall each night - every detail has comfort in mind and is perfectly combed over. Breakfast is delicious, and the location can't be better - in the center of Vis town and quiet at night. My daughter has celiac, and LouLou custom purchased and prepared gluten-free breakfasts with her in mind. She took the time to show my other daughter the best bakeries in town. The staff managed amazing dinner bookings for us each night (including one at a couple's home we will never forget!) and suggested secret beaches on the island to take our scooters. I would come back to Pomalo again and again - it was the most perfect boutique hotel experience I've ever had.

What a fantastic stay at Pomalo Hotel! I can only recommend it and I can’t wait for to be back to the beautiful island of vis. A must-see in Croatia! Magnifique!! As to the hotel: first class, intimacy and hospitability are the first words that come to my mind!!

I am very happy to share my amazing experience at the Pomalo Hotel on Vis Island. From the moment I stepped foot onto the property, I was captivated by the hotel’s charm and the warm hospitality of the staff. This hotel is not just a place to stay, it is an experience, a rendezvous with luxury and comfort. It is a gem in the heart of the island of Vis. I absolutely recommend the Pomalo Hotel to anyone planning a trip to this beautiful island. I cannot wait to return and relive the magic of this hotel.

A truly awesome place to stay in Vis. Cute and charming as much the town it is in. The whole place had beautiful and cozy feel to it with lovely decorations. The rooms were quite spacious and climatised just right. Location in town is great, seeing as it is close to the top spots, shops and bars, but just far enough so there are no loud noises at night. The service and the people were probably the best part. Everybody was kind and welcoming and the owner of the hotel is a such a great person to have a chat with or hear stories from. All in all a great place to stay in Vis. Would highly recommend.

This has to be the worst hotel stay I have ever experienced in my life and the hotel owner has no right to be in the hospitality industry. I was one of the guests who stayed with the wedding party (which included close friends and family). We will let the reader draw their own conclusions of the owner’s conduct. Our initial impression of the hotel was good, it was in a lovely location on the island and the owner was initially friendly and accommodating. We were all happy to be there to celebrate the nuptials of a lovely couple. Unfortunately the owner of the hotel changed, becoming hostile, unreasonable and then verbally abusive and threatening. She was clearly out of her depth and had never hosted a wedding party before. The below represents a factual account of what took place. What started out as a dispute over unreasonable charges turned much more sinister. A formal report was made to the police and all written and video evidence was supplied to them. • The owner sought to impose unreasonable charges which were all disputed as follows: o €80 for water which was initially stated to be complimentary and there was no clear signage stating that it was to be charged (as you would expect in a well-run hotel establishment). o €300 for use of a penthouse on the morning of the wedding – which was offered with no mention of any cost; and o €500 for the hotel photographer to take photos. It is completely customary at most weddings for a photographer to take photos of the wedding party in the morning of the wedding. She even said on a number of occasions that we should take photos and post them on Instagram. To impose this charge without warning/notice on the day of the wedding was a callous and calculated attempt at exploiting money out of the bride and groom. • The context for the credit card initially being withheld is whilst there was a request for a security deposit (as agreed in the contract), the owner never took this upon arrival and once we knew she wanted to charge unreasonable and disputed amounts, any reasonable person would not comply at that time. The hotel stay was paid for in full upfront. The aggressive requests for a credit card also all took place on the day of the wedding (to the father of the groom and then the bride minutes before the wedding). This is not reasonable behaviour – and came across as malicious. • That being said, one of the wedding party actually gave her credit card to the owner on the evening of the wedding (after she had locked all the rooms to the hotel and made the bride and grooms’ family stand outside in the courtyard for two hours). Despite the unreasonable charges and behaviour of the owner, we did not want this to further spoil the bride and grooms’ big day. But the owner was unable to take any payment at that time (which was not our fault). • What then transpired was that the owner went into the bride and grooms locked room, went into her purse and took her Amex credit card. We have photo evid