Gæstebruger
31. januar 2023
Poor customer service. When we arrived at the hotel, the bathroom was very dirty, we found hair on the floor and the spaces between the tiles were yellow, that means that cleaning is poor, it was a lot of dirt. We found bugs in the bathroom and when we’ve told the receptionist about it, apparently they were aware of the situation but they didn’t take any action. The bugs were that type of bugs that you find in old and dirty places. The food was awful, no taste and the desert was not home made, it was a apple pie bought from Fornetti, that we paid 16 Ron for, this not being food for a 4* hotel. Even though I’ve shared my feedback with them prior to paying the accomodation, they weren’t bothered at all and didn’t try to make some damage control, they could not care less
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