Enjoy Viña Del Mar

Excelente la atención y la predisposición del personal para atender a los pasajeros

Mal: Frigo bar vacío Una Mosca muerta en los pasteles en el desayuno Muy Bien: Atención en el check out y las explicaciones y compensación entregadas por los problemas

This hotel is something of a blast from the past, in both good and bad ways. The room was large and spacious, as was the bathroom. There was a nice sofa for reading, and lots of lights for making the room bright at night. There was even a phone in water closet, a throwback from the 1990’s. I enjoyed having a balcony facing the ocean, although there was no chair on this balcony, which struck me as a missed opportunity for a waterfront hotel like this. Through no fault of the hotel itself, the street across from the hotel had a large number of street vendors and musicians, many of whom played music through loudspeakers. While I wanted nothing more than to listen to the soothing sound of ocean waves from my balcony, this was often drowned out by the annoying sound of loud pop music, in particular a ferris wheel across from my room that blasted music much of the day. The noise went well past 11 pm and definitely detracted from my experience of the hotel. On the plus side, the staff was very friendly and helpful, although not a lot of English was spoken here. A shout-out to Eduardo for help with a room problem. Also, the restaurant served a great breakfast (included in the room price) and had a buffet dinner in the evening for about US$20. A few features really showed the datedness of the hotel and created inconvenience. The main one was that there was no accessible plug at the work desk. For me to plug in my laptop, I had to get down on my hands and knees and connect the computer to an outlet BEHIND the desk. Every time I wanted to charge my phone, I had to get down on my knees again and switch the connection from laptop to phone, and then back again. This is not acceptable in 2024. Also, the outlets here had a different pin configuration than the one in Santiago. It was a different 2-pin than the standard 2-pin. Luckily, the hotel had an adapter that I could use during my stay. The other thing that I found very complicated was the zillion light switches. Between the main room and the bathroom, I counted 29 different switches! I never had a clue what I was doing and had to always flip multiple switches in order to get any individual light to go on or off. It was quite chaotic. Again, a very dated feature of this hotel.

Good hotel. Good food locations for dinning.

Great hotel with spa amenities located right on the ocean front.

Great great hotel at Valparaiso; friendly staff; very good food at the restaurant (dinner-steak)