voco Brussels City North,

中規中矩，一般

Stayed here with colleagues whilst at a conference at the Expo Centre. The stay was excellent - nice new clean hotel. The rooms were spacious and well appointed - free water in fridge; nespresso coffee machine: great shower; ironing board… - and everyone commented on how comfortable the beds were. Great nights sleep every single night !!! The bar is good and the food excellent - and all well priced too (with IHG gold+ discount on food and drink at the bar). A great stay - can’t recommend this hotel highly enough.

We spent the Easter weekend at Voco, a modern clean and innovative hotel with a friendly staff team. Lots of smart environmental touches plus plans for robots to help with heavy luggage and room service! The location is not in the central area of Brussels but has such great transport links close by that made exploring the city easy. Highly recommended. Thank you

I find this hotel excellent for my stay. The team of staff is friendly, specifically Mr Kowshik who is very welcoming and knowledgeable. Breakfast timings are very useful as it begins as early as 6 AM. Rooms are big, modern with easy electronic controls.

We spent a weekend at the Voco in Brussels (Vilvoorde), as a family of 6 we had 3 rooms and all of us enjoyed the stay. It is a business style hotel in a suburban setting. Clean and comfortable. Given the location a vehicle is essential, onsite parking is available for a fee but you can also park on the street for free. We used it as a base to travel around Brussels. Thank you to Sandra and Dinah for making us welcome, we enjoyed the Fussball table!

Staff were unprepared for our coach party, even though they were warned in advance. Check-in was therefore slow. The lift needed a door-key pass waved at it but there was no sign making that clear, so a lot of time was wasted figuring out why it wasn't working. The restaurant was similarly unprepared for guests, which meant staff were thin on the ground. When we asked for a dinner menu, a waiter put a little card on our table. It had a QR code. We scanned it. It led us to the tapas menu, which was not what we wanted and was not available at night. We told the waiter and he went to fetch another little card with a QR code but no-one was sure if that one led to the right menu. In the end he produced a photocopy of a real menu and then proceeded to tell us that most of the food wasn’t available anyway, so we gave up and went hungry. This absurd palaver loses the hotel one star. The room was clean, the bed was very comfy but we had to hunt for the weirdly hidden bathroom light switch which was another source of irritation. Overall, the place seemed to be trying too hard to be clever. This could be a great hotel if staff were more on the ball and it was run in a conventional way instead of relying on the gimmicky use of technology.