Hilton Sedona Resort at Bell Rock

Suite with 2 queens There was construction going on outside the room we had reserved. In addition we arrived well before the 4 pm check in time. Customer service offered a suite that was available immediately and away from the construction with a $30 p/night upcharge. We took it and was grateful for the extra space, view of a golf course, and personal patio with a gas firepit. All staff were outstanding!

The property is nice and walkable to restaurants. The rooms had some wear and tear. Views from property were stunning and staff was great!

Wish the amenities, especially the spa had been explained a little better. Room was excellent! Concierge was excellent! Overall a really great experience!

Beautiful property with a perpetual water bowl for Fido and doggie treats. Starbucks coffee, beautiful pool and spa, thick comfortable bedding and fireplaces in room.

It is a beautiful hotel, the staff were helpful and accommodating! A short walk to the most wonderful Italian restaurant, just below the hotel. We had a clean king suite room with balcony that we very much enjoyed. We also dipped in the pool and hot tub one evening and it was a wonderful way to relax after a day of hiking.

We have stayed here numerous times and we have noticed the decline in property maintenance over the years, but have had a decent experience each time. This time was totally different. The room was absolutely filthy and lacked maintenance. There was construction going on that was not reported during booking. The shower had so much scum on the glass and floor, the shampoo bottles were completely empty, the shower door had no bolt at the top of the door I'm not sure how it has stayed on, the refrigerator was dirty and did not come to temp, the toilet rocked/leaned, outdoor chairs were missing cushions yet we paid extra for the "patio". The worst part was the reading lights on bed would hang out so my husband hit his head on it and it swung over and cracked the glass of the picture next to the bed. We immediately reported this to the desk & maintenance came to remove the picture. The gentleman that came showed lots of concern about the light placement and making sure my husband was ok. He said there wouldn't be any kind of charge for the glass. Come the next day, we asked for confirmation that there was no charge and just was told we would get a call. The assistant director of housekeeping called to inform us there would be $150 charge for the picture. She showed zero concern for the safety of guests, the condition of the room or that her employees said there was no charge yet they changed their mind. What $660 a night gets you I guess.