Hotel Mercante

Location is good. Staff are friendly and accommodating. Breakfast is also good , coffee is the best! :)

The location is very near to calle crisologo. Their restaurant was good. The cleanliness and amenities were just average. The only problem we encounter was the parking.

Hotel Mercante was such a great part of my fun, peaceful, safe, educational, and rejuvenating stay in Vigan (Jan. 29-31, 2024). I had been skeptical at first about the 4.5 (out of 5) average rating that the hotel has received so far from Trip Advisor reviewers. After all, there are many other more popular (higher-rated and understandably higher-priced) options for accommodations in the city. But having enjoyed the Hotel Mercante experience myself, I do recommend the place for no-fuss travelers like me, who simply want a safe, clean, quiet, and efficiently run hotel. More than the basic amenities, however, there is something truly commendable about the hotel’s staff and management, with their warmth, care, and professionalism. Of course, hotel employees are trained to smile and to be polite, helpful, and efficient. But in my interactions with the Hotel Mercante team, I sensed a sincerity and an unobtrusive desire to be of assistance that is beyond the call of duty. Early on (before I had even set foot in Vigan or met anyone there in person), I had been relieved and grateful for the prompt and kind email responses I got from Hotel Mercante while I was searching online for accommodation options. I had emailed other hotels, but the responses from HM (particularly, Solenn and Sofie, Front House Associates) were not only prompt but also written in the friendliest and most professional tone. They courteously and clearly answered all my email inquiries. They were also considerate enough to offer the best room-rate options available, which meant a lot to a 60-year-old solo traveler like me. I also had fun getting some quick lessons on basic Ilocano phrases from Stan (the night guard, who welcomed me when I arrived early in the morning) and Sean (front desk officer, though perhaps his position may be higher—I met him the day I was leaving). “Agyamanak, ading!” (Thank you, young man/woman) and “ag pagna pagna” (just strolling or walking around to relax and enjoy the sights) will, from now on, be part of the limited Ilocano vocabulary close to my heart. I am also grateful to Sarah (front desk), Steve (housekeeping), Paige (Cantina Mercante), Shea, Suzy, and others whose names I wasn’t able to get. For solo travelers and for families or groups, Hotel Mercante is value for your money. But most of all, it is value for your (even more precious) time and trust. It may not be the most popular or most expensive/trendy/classy hotel in Vigan, but all I really needed was a place for homey, clean, safe, quiet, reasonably priced and very conveniently located accommodations—with excellent service and heartwarming staff. And I definitely, thankfully, got all that at Hotel Mercante.

Stayed here for 5 days, It would almost be the best hotel around there in Vigan that is within walking distance to Calle Crisologo. The Hotel is very intimate and not too overwhelmingly large, that you'd feel comfortable to walk around. It feels like you're in a better boarding house which I like. The only thing that needs improvement overall is the mobile phone signal. The walls are so thick due to a mandatory architectural preservation that cellular phone signals cannot reach the room. If you're on a business trip that communication is of outmost importance, this would not be the hotel for you, but would be if you're in for leisure. Would return 10/10

One of the most homey hotels I've been to. The staff were very accommodating and made sure that my stay was comfortable. The hotel is located in a great spot as it is just a few steps away from Calle Crisologo, a famous tourist destination in Vigan. I particularly loved the ambiance of the hotel, which made me feel like I was staying in a cozy home rather than a hotel. The rooms were also clean and spacious, providing a comfortable stay during my trip. Overall, I would highly recommend Hotel Mercante to anyone looking for a relaxing stay in Vigan. The exceptional staff and homey atmosphere of the hotel truly make it a standout choice. Plus, with its prime location just steps away from Calle Crisologo, you'll have easy access to one of the most iconic spots in the area.

This is a beautifully refurbished hotel in the heritage style of the city. It’s located very centrally only a few steps off Calle Crisologo. The owners (Sydney and Paula) and the front desk manager (Suzy) were fantastic and always very helpful. The hotel has great wifi and everything you need is right on the doorstep.