Regency Hotel de Vigan

I review to express my disappointment and frustration with my recent stay in this hotel. I booked a Family Room for 3 adults and 2 children, paying ₱6,500 plus an additional ₱750 for the extra child. Upon check-in, we found the room (Loft Type with 2 double beds and 1 king bed) to be inadequately cleaned, with evidence of previous occupancy (e.g., a rubber band in the shower). Despite leaving the air conditioning on for 3 hours, the room remained uncomfortably warm. When reported to the front desk staff, the issue was not adequately addressed. Our stay was further marred by: 1. *Dust-related health issues*: My husband experienced coughing and sneezing due to dusty beds, while I and our children suffered rashes and bites. 2. *Subpar breakfast*: Cold, unappetizing food and inedible rice. 3. Poor customer service. Considering the premium price, I expect better cleanliness, amenities and service. Our experience was unacceptable and not worth the expense. I strongly advise against recommending Regency Vigan Hotel. M

There are lots of hotels in Vigan, how this place describes itself as a hotel is unbelievable. I booked the hotel and then sent a message to say I am not staying but my wife and grandchildren are staying. The hotel responded to the message to say all is ok. On arrival they refused to let them in as they needed to have a signed letter of authority from me ! In the end thanks to Agoda for calling the hotel to tell them that they had already agreed and this was not needed. Great customer service from Agoda for fixing this. To note that we were dealing with the hotel owner, she clearly does not understand the meaning of guests. A report from my wife, nothing seem to work, the hotel despite all the nice pictures is run down, there was no hot water and the room was dirty had not been used or cleaned for a long time as was seen by the amount of dust. Really a place to avoid