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Bekræftede anmeldelser
Placering4.4
Faciliteter3.7
Service4.1
Renlighed4.0
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Gæstebruger
Værelse med queensize-seng
Overnattede i nov. 2024
Par
6 anmeldelse
1.5/5
Slået op den 30. nov. 2024
The first room we were assigned was too small and mouldy, we asked for a larger one. That had mould everywhere and was not clean. We asked them to clean it. - only the sheets were changed, no sweeping or cleaning the bathroom. Terrible!
No English spoken, compared with other hotels in Laos it was the worst by far. The location is okay, away from the crowds. The hotel is very popular with Chinese groups that are sometimes very loud. If you want to use the bus to Vang Vieng, the bus station is about 0,5 km away opposite the National Cultural Hall.
No recommendation!!!
Oversæt
Svar fra overnatningssted: Dear guest:We sincerely apologize for the extremely unpleasant experience you had during your stay with us.Regarding the issues you mentioned, we are truly sorry that the first room assigned to you was small and mouldy, and the subsequent room we provided also had mould problems and was not clean enough even after your request for cleaning. We clearly failed to meet your expectations in terms of room conditions. We will immediately look into these matters, conduct a thorough inspection of all rooms, and take strict measures to improve the cleaning and maintenance work to ensure that such situations do not occur again.We also apologize for the language barrier. We understand that effective communication is crucial, and we will work on improving the English language skills of our staff to better serve international guests.As for the noise from some Chinese groups, we will strengthen our management and remind guests to keep quiet in public areas to create a more peaceful environment for everyone.Although the location of our hotel has some advantages such as being away from the crowds, we know that this alone cannot make up for the various shortcomings you have encountered.Once again, we deeply regret the inconvenience caused to you and thank you for bringing these problems to our attention. We will do our best to make improvements and regain your trust in the future.
Anonym bruger
Deluxe-værelse med queensize-seng
Overnattede i sep. 2024
Forretningsrejsende
27 anmeldelse
3.7/5
Slået op den 6. okt. 2024
Stayed one night for business. This is a budget hotel near the busy part of the city. Location is good with many shops and restaurants nearby. Staff was very good.
Oversæt
Svar fra overnatningssted: Dear guest: Thank you very much for choosing to stay at our hotel and giving us a review despite your busy schedule. We are pleased that the hotel's location brings convenience to you, and the numerous shops and restaurants in the surrounding area also enrich your choices. Our staff has always served every guest with a warm and friendly attitude, and we are proud to hear your recognition of them. We will continue to work hard to maintain a good level of service and advantages. We look forward to your next choice of our hotel for business or other travel reasons!
aseret17
Bed In Bedroom
Overnattede i nov. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 24. nov. 2024
clean and good friendly staff easy access to all what you need
Oversæt
Svar fra overnatningssted: Dear guest,Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a great experience with us."Clean and good" - Maintaining a high standard of cleanliness is always our top priority. Our housekeeping team works diligently to ensure that every corner of the hotel, from the guest rooms to the public areas, is spotless and inviting, providing you with a comfortable and pleasant environment to stay in."Friendly staff" - Our staff members are the heart and soul of our hotel. We take pride in their warm hospitality and dedication to serving our guests. Whether it's greeting you with a big smile at the front desk, assisting you with your luggage, or answering any questions you may have during your stay, they are always ready to go the extra mile to make you feel welcome and at home."Easy access to all what you need" - We understand the importance of convenience for our guests. That's why we are strategically located to offer easy access to various amenities such as restaurants, shops, transportation hubs, and tourist attractions. We want to ensure that you can effortlessly obtain everything you need during your visit, saving you time and effort.Once again, thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an outstanding stay.
I am C
Værelse med queensize-seng
Overnattede i nov. 2024
Solorejsende
1 anmeldelse
4.0/5
Meget god
Slået op den 20. nov. 2024
Nice location
Oversæt
Svar fra overnatningssted: Dear guest:Hello! Thank you very much for your compliment on the location of our hotel. We are particularly happy to receive your recognition of "Nice location". We chose this location for the hotel precisely to provide every guest with the greatest degree of travel convenience. Whether it's visiting nearby attractions or handling daily business matters, you can easily reach your destination. We will continue to work hard and continuously improve the service and facility levels in other aspects of the hotel. Looking forward to your next visit and creating an even better accommodation experience for you!
별하아빠
Værelse med queensize-seng
Overnattede i nov. 2024
Forretningsrejsende
78 anmeldelse
4.2/5
Meget god
Slået op den 10. nov. 2024
비엔티안 여행자거리에서 매우 가까우며 야시장과도 걸어서 10분 정도에 위치하고 있다. 직원들은 친절하고 방은 청결하다. 하지만 조식이 비싸고 수건이 낡은 상태인것은 아쉽다
Oversæt
Svar fra overnatningssted: 존경하는 손님: 안녕하세요!저희 호텔의 위치와 직원 서비스, 그리고 방 위생에 대한 긍정에 매우 감사드립니다.우리는 당신에게 편리한 위치와 좋은 숙박 체험을 제공할 수 있어서 매우 기쁩니다.당신이 언급한 아침 식사 가격이 비싸고 수건이 낡은 문제에 대해 우리는 깊은 사과의 뜻을 표합니다.우리는 귀하의 피드백을 진지하게 고려하여 아침 식사 가격을 평가하고 조정하여 더욱 합리적임을 보장할 것입니다.이와 동시에 우리는 즉시 낡은 수건을 검사하고 교체하여 손님들에게 깨끗하고 편안한 용품을 제공하도록 보장할것입니다.우리는 끊임없이 우리의 서비스 품질을 개선하고 향상시키기 위해 노력할 것입니다. 당신이 다음에 입주할 때 당신에게 더욱 완벽한 체험을 가져다 줄 수 있기를 바랍니다.피드백과 조언에 다시 한 번 감사드립니다.
Svar fra overnatningssted: 尊敬的客人:您好!看到您提到預訂了我們酒店三晚,真的很感謝您的選擇呀。酒店附近有黑塔,而且距離夜市非常近,衹需兩三分鐘就能走到,這確實為您的出行遊玩和體驗當地特色提供了極大的便利呢,相信您在夜市肯定能品嚐到各種美味小吃,感受到熱鬧非凡的氛圍。走到河邊也才十來分鐘,那您還能去河邊漫步,欣賞沿途的風景,享受愜意的時光哦。另外,我們提供的中文服務也是希望能讓您在異國他鄉感受到一份親切與便利呀,方便您在辦理入住、諮詢問題等各方面都能順暢溝通。我們會繼續努力提升各方面的品質,希望您在這三晚的入住期間能過得舒心愜意,期待您後續能給我們更多的反饋哦,也歡迎您再次光臨我們酒店呀!
Svar fra overnatningssted: 尊敬的客人:您好!非常感謝您對我們酒店位置的肯定以及對價格優勢的認可,同時也很感激您能理解我們處於市中心面臨的一些狀況並給予包容。關於衞生狀況和房間打掃的問題,我們已經深刻反思並會立即採取改進措施。我們會加強對客房清潔人員的培訓與管理,優化打掃流程,建立更完善的主動查房打掃機制,確保今後能及時為每一位客人提供乾淨整潔的房間,而無需您特意提醒。我們深知自身存在的不足,會以此次反饋為契機努力提升服務品質,不辜負您的這份寬容與期待,期待您再次入住時能看到我們顯著的改變與進步,為您帶來更優質的住宿體驗!
Svar fra overnatningssted: 尊敬的客人:非常感謝您對我們酒店的高度評價!我們很高興能為您提供滿意的服務體驗。老闆作為中國人,也一直致力於為客人打造一個温馨舒適的居住環境。我們的老撾小姐姐們聽到您的誇讚也一定會很開心,她們會繼續以温柔的態度和良好的中文服務為每一位客人帶來温暖。酒店提供的咖啡和小吃能得到您的喜愛,我們深感榮幸。我們也一直將衞生作為重中之重,努力為客人營造乾淨整潔的環境。期待您的再次光臨,我們將一如既往地為您提供優質的服務
Svar fra overnatningssted: 尊敬的客人:非常感謝您對我們酒店房間風格以及整體體驗的喜愛與高度評價!我們很高興能為您帶來物超所值的住宿感受。中國簡約時尚大氣風的房間設計,是我們精心打造的成果,旨在為客人提供舒適且有品味的居住環境。前台人員會中文,能更好地為您服務,讓您在異國他鄉也能感受到家的温暖。您的五星推薦是對我們最大的鼓勵,我們會繼續努力,不斷提升服務品質,期待您的再次光臨~
Gæstebruger
Værelse med queensize-seng
Overnattede i aug. 2024
Forretningsrejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 29. aug. 2024
酒店的位置比較繁華,環境非常不錯,且還有中文服務,出門就是熱鬧的法國街,吃喝玩樂很方便
Oversæt
Svar fra overnatningssted: 尊敬的客人:非常感謝您對我們酒店位置和環境的認可,以及對中文服務的稱讚。我們很高興酒店的位置能為您帶來便利,讓您盡情享受繁華地段的熱鬧氛圍。同時,我們也一直努力營造良好的環境,希望能給您帶來舒適的居住體驗。出門就是熱鬧的法國街,確實為您的吃喝玩樂提供了極大的方便。我們會繼續保持並不斷提升我們的服務品質,讓您在下次入住時依然能感受到我們的熱情與專業。期待您的再次光臨!
Anonym bruger
Bed In Bedroom
Overnattede i aug. 2024
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 28. aug. 2024
環境很好,新裝修酒店,前台會中文很好溝通,距離網紅夜市很近,附近的酒吧也很熱鬧
Oversæt
Svar fra overnatningssted: 尊敬的客人:非常感謝您對我們酒店環境以及服務的認可!作為新裝修的酒店,我們努力為客人打造舒適且時尚的居住空間。前台工作人員會中文,能為您帶來順暢的溝通體驗,我們也很開心。酒店距離網紅夜市很近,周邊酒吧熱鬧非凡,能為您的出行遊玩提供極大的便利。我們會繼續保持良好的環境和服務品質,期待您的再次光臨,讓您繼續享受愉快的住宿時光。
Gæstebruger
Værelse med queensize-seng
Overnattede i aug. 2024
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 28. aug. 2024
環境優美,服務好,非常乾淨衞生,價格實惠,下次還來你家,推薦給朋友啦!
Oversæt
Svar fra overnatningssted: 親愛的家人:您好,感謝您選擇夢之南Win酒店,您的認可和肯定是我們最大的工作動力,我們酒店是一家極其重視客人入住體驗的酒店,一切從顧客的感受度出發,人性化貼心的設施設備,衞生乾淨的客房,服務全面的對客流程,我們本着為服務好每一位顧客的原則,讓來酒店的每一位客人都能有到家的感受而努力,歡迎您隨時關注我們,希望下次來能給您帶來新的體驗,期盼與您的下次相見!祝:安好!
Emilie
Værelse med queensize-seng
Overnattede i nov. 2024
Par
18 anmeldelse
5.0/5
Enestående
Slået op den 5. nov. 2024
Parfait hôtel, propre, calme la nuit. Le lit est confortable.
Il y a une majorité de clients chinois. Ceux que nous avons eu à notre étage étaient extrêmement bruyants et indisciplinés. Nous leur avons rappelé les règles de politesse qui existent en dehors de leur pays.
Européens, américains et australiens, soyez prêts à devoir également leur dire de parler moins fort.
L’hôtel est très bon sinon !
Oversæt
Svar fra overnatningssted: Cher invité: Bonjour! C'est un plaisir d'entendre que vous avez donné une note "parfaite" à notre hôtel dans son ensemble, un environnement propre, des nuits calmes et des lits confortables sont toutes des expériences de qualité que nous nous efforçons de créer pour nos clients. Nous nous excusons pour la gêne que vous avez causée par le bruit et l'indiscipline des invités à l'étage. Nous améliorons la gestion et le rappel de nos clients, en veillant à ce que chacun d'entre eux respecte les codes de courtoisie et de comportement de base, créant ainsi un environnement de séjour plus harmonieux pour tous. Merci encore pour votre reconnaissance et vos commentaires, nous nous efforcerons constamment d'améliorer la qualité du service et nous nous réjouissons de votre visite à nouveau
Svar fra overnatningssted: 尊敬的客人:您好!首先,非常感謝您選擇入住我們酒店並給出反饋呀。很高興得知您認可我們酒店位於市中心且距離夜市近的一流位置優勢,這確實能為您的出行和休閑帶來不少便利呢。然而,對於您提到的酒店不夠乾淨以及隔音較差的問題,我們在此向您致以誠摯的歉意。酒店的清潔工作我們一直有相應標準和流程,但顯然此次沒能達到讓您滿意的程度,我們會立即加強對清潔人員的培訓與管理,嚴格把控清潔質量,確保每一間客房都能保持乾淨整潔。關於隔音問題,我們也意識到這給您帶來了困擾,後續會安排專業人員對客房的隔音設施進行檢查和改進,爭取最大程度降低外界噪音對客人的影響。雖説您表示短住一到兩晚還能接受,但我們希望能為每一位客人提供更優質的住宿體驗,無論住多久都能感到舒適滿意。我們一定會針對這些問題儘快採取有效措施加以改善,期待您下次光臨之時能看到我們的改變,再次享受到我們酒店位置帶來的便利以及更好的住宿環境呀。再次感謝您的反饋與包容!