Athenee Hotel Vientiane

Det nye hotel er netop åbnet i måneden 10/2023. Mange ting er måske ikke færdige endnu. Men medarbejderne forsøger at hjælpe med at rette op på det. og god service Hvis hotellet åbner helt, burde mange ting være på plads. Madrassen er god og puderne bløde, hvis nogen kan lide en pude, der ikke er luftig, er det ok.

Samlet set anses det for godt, men hotellet er lige åbnet. Værelset, som vi fik, er stadig ikke særlig godt færdigt. Men servicen er fuldstændig god.

If you don't speak Lao, I wouldn't recommend booking this hotel. The owner couldn't speak any English, and when I asked questions in English, she didn't understand at all. On top of that, when I encountered some issues, her attitude was extremely rude, and she was completely unhelpful. There were many mosquitoes in the room, the shower room had a bad smell, and there was a gecko inside!

Near Patuxay 700 meters and new renovation

I recently stayed at Athenee Hotel and, unfortunately, my experience was far from satisfactory. Mixed feelings about the staff. The check-in person was clueless, didn’t speak English/unable to communicate, and was busy playing games on their phone. Other staff were more communicative, but the initial experience was negative. We requested airport pickup twice before arriving, but got no response. The room was dirty with dead flies and hair. The water was cold, and WiFi only worked temporarily after we complained. The last day (after two days already with no hot water) we had also no tab water so NO WATER AT ALL!!! After sharing our anger - all we got was laugher and „apologies“ but nothing to make the situation better… we even had the impression they don’t take us seriously… No room service or drinking water was provided. The location is okay, but breakfast was poor—just eggs, sausage, and dry toast. After asking, we got some bananas. No coffee or drinks were available. The atmosphere was cold and unwelcoming. We felt unwanted throughout our stay. We had better service in $8 hostels. Overall, not worth the money and wouldn’t recommend. Stay away from this place! Only plus was the spacious room and comfy mattress.

The hotel is not easy to find: LOCA app for local taxis does not see this hotel so the passengers must pin the location on the map themselves. The entrance is not really representative - guests have to enter the "Mister Donut" shop which has predominant sign over the door while the information about the existence of the hotel in this place is just a banner on the pavement. The room price includes a breakfast but it is served from 8 am which makes it impossible to get for someone who must leave at this time (please note that many hotels serve breakfast from 7 am) Finally, in the description of the rooms there is no information that the rooms have actually NO hot water which - for some guests - might make significant difference. The staff speak very little English so any more sophisticated communication (beyond "Good morning") must be performed using translator apps.