Ibis Wien Hauptbahnhof anmeldelser

Svar fra overnatningssted: Thank you for taking the time to share your experience — we truly appreciate your honest feedback.We’re sincerely sorry that your stay began with disappointments, especially regarding the missing amenities and the initial interaction at reception. Our rooms follow a simplified 3-star design, which is why kettles and hand towels are not standard features, but your concern about sustainability is well noted.What’s most concerning, however, is your report of unfriendly behavior toward your sister. We want to be absolutely clear: all guests should be treated with kindness, respect, and dignity at all times — without exception. If you felt that hospitality was lacking, especially in such a sensitive situation, we deeply apologize. This is not reflective of our values, and your feedback will be addressed with our front office team immediately.Regarding luggage storage, we understand how important this service can be — especially for travelers in transition. While our standard policy limits luggage storage to the day of check-in or check-out, we’re truly glad that, with trip.com's support, we were able to find a solution that worked for you. Your appreciation means a lot, and we're thankful for your patience.We hope this experience won't discourage you from staying with us again, and we would be grateful for the chance to provide a more seamless and welcoming visit in the future.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your feedback.We’re glad you found our location near Wien Hauptbahnhof convenient. As a 3-star hotel, our rooms do not include in-room amenities like a kettle, cups, or bottled water. However, we offer complimentary hot water, tea, and coffee in the lobby 24/7 for your convenience.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your feedback.We’re pleased to hear that you appreciated our convenient location and great service. However, we sincerely apologize that the air conditioning was not functioning properly during your stay, especially in the warm June weather. We understand how uncomfortable this can be and regret any inconvenience caused.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you so much for your great feedback!We’re delighted to hear that our location made your travels easy — whether catching a train, hopping on the subway, or walking to beautiful sights like Belvedere Palace. It’s also wonderful that you enjoyed the complimentary tea and coffee in the lobby and found the room more spacious and clean than expected.We hope to welcome you again soon!Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your lovely feedback!We’re delighted to hear that you found your stay to be good value for money, with quality service and a clean, modern atmosphere. It’s great to know our location and amenities met your needs, and that our team could offer you an early check-in to make your stay even more comfortable.We hope to welcome you again soon!Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your feedback! We’re pleased to hear that you enjoyed our excellent location, just across from the main train station, making it convenient for both city travelers and those heading to nearby countries. It’s great that the air conditioning was appreciated during your mid-October stay.Please note that as a 3-star hotel, an electric kettle is not part of our standard room amenities. However, hot water is always available at our bar on the ground floor, and we’re glad our staff were able to assist you with this during your stay.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your kind and detailed review!We’re delighted to hear that you enjoyed our prime location right across from the station — perfect for easy airport access. It’s also great that the early check-in worked out smoothly and that your membership added to the comfort of your stay. We're happy you found the room clean, spacious, and comfortable.We hope to welcome you again soon!Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you very much for your kind feedback and for choosing to stay with us again! We're happy to hear that our location next to the train station continues to be convenient for you, and that you appreciated the kindness of our team as well as the cleanliness and value we strive to offer.It's always a pleasure to welcome returning guests – your trust means a lot to us.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards ChristophReservation - ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your positive feedback. We are delighted to hear that you found our location convenient and that you were pleased with the service and amenities. It's always a pleasure to know that our guests had a comfortable and enjoyable stay. We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for sharing your experience! We're glad to hear that you appreciated our hotel's convenient location near the Vienna main train station. We apologize for any inconvenience caused by noise disturbance during your stay. Your recommendation means a lot to us, and we hope to welcome you back soon.Best regardsChristoph - Reservation - ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your review. We are pleased to hear that you found our location excellent and convenient for exploring Vienna.However, we apologize for not meeting your expectations regarding the service and supplies in your room. We strive to provide helpful and attentive assistance to all our guests, and it is concerning to hear that you felt our team was not fully engaged with your requests.As a 3-star hotel, we unfortunately do not provide kettles in the rooms, but hot water is available at our bar. Your feedback is valuable, and we will take it into account to improve our service moving forward.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Svar fra overnatningssted: Thank you for your feedback. We're glad to hear that you found the hotel and room clean and appreciated our friendly staff. Regarding the missing amenities, as a 3-star hotel, we do not provide items like toothbrushes, hair conditioner, or shampoo in the rooms. However, our reception team is happy to assist with any additional needs during your stay.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof