Lenas Donau Hotel

Came here with our bicycles so it is easy for us to get to the city center that is about 4 km away. Good breakfast and simple yet comfortable rooms. Will stay here again

It's OK place to stay a night or 2, would be good if I could apply for car parking at the time of booking because I didn't see the option. Bus and Tram stations are right there and Metro is 6-7min walk from the hotel. Room was clean and staff was really helpful. I can recommend.

The room was nice, but card was needed for the lights to function. Air conditioning was not working. I liked, that guests could receive drinking water at reception. I did not like, that the reception had to ask about the reservation confirmation and see that we reserved breakfast. My expectation is that they see it on the system already. Breakfast variety was nice, everything was to be found except olives. But the food on the buffet was not replenished at all or very slow. Every food refreshed on the buffet vanished in 2 minutes, because people were waiting for it for ages. Near the end of the breakfast, coffee machines were covered, so that we could not have one last coffee before leaving.

Location is good tram just in front of hotel. We request for air conditioning room and iron but they dont have it. Overall ok for easy going and movable person.

Close to beaches perfect for summer nice people ni e breakfast

The hotel is 25-30 mins from city centre (direct metro/tube is 7 mins walk from the hotel). The nearest attraction to the hotel is Danube tower and then the Vienna’s giant ferris wheel. Coming to the hotel, the rooms are neat and tidy. Amenties are not that much. You will only have soap and shampoo (wall mounted dispensers). Some of the staff helps you some don’t. I was not allowed to take the charger to the room for an hour, it was denied by the reception. So it’s better for the guest to carry his own charger ( specially if you’re coming from some other country, as Europe has different chargers ). I came to the hotel at 1230 hrs, I was denied comp early checkin, however on chargeable basis the receptionist informed that the same can be done. Even at 1420 hrs I was denied the room, the reception mentioned about early checkin charges. If you wanna keep your bags at the hotel they charge you 2 euros. You cannot speak to the higher management as nobody is available to speak. The receptionist is the only one you can speak too. The receptionist will mention you that since there are 2 hotels, the higher management sits in another hotel or something of this sort. There is only 1 receptionist at a time. Incase there is another receptionist ( usually during shift change ), please be ready to wait as he/she would prefer to take his handover first and then assist you. The hotel lacks hospitality , while they’re doing the business of hospitality. But rest all is fine. The only special mention to the guys who did evening shift and night shift on 15th was helpful to me. If you want to add your breakfast is nearly 18 euros ( more than half of your room price per night ). It’s better to pay a little extra and get a hotel near city centre as it will give you for freedom to visit different locations and would be comforting.