Gæstebruger
1. november 2023
On a recent road trip, I booked a reservation here after reviewing both hotel websites and TripAdvisor, as the reviews here were better than the hotels I checked in Natchez across the river. My wife and I had a long day on our recent road trip and arrived here after 7:30 in the evening. Jacqueline at the front desk was wonderful, welcoming and outgoing...she represents the brand very well! We chatted with her about travel for a bit, then went to our room. I noticed immediately that the blackout curtain on the right half of the window was not fully attached at the curtain rod, and was missing the pulling rod, leaving a gap letting in light from the parking lot. Fortunately we always travel with a clip clothespin, and I was able to clip the two curtains together to keep out the light. The room was comfortable, if chilly...it was 68 degrees when we arrived, and we attempted to turn up the heat to 72 but were not successful. In fact, when we awoke the next morning, the temp was 66 degrees. Here and there the room is showing signs of wear, which is likely due to frequent occupancy, and was, in most cases, to be expected. However, there were a few things that should have been handled as they came up in order to avoid becoming bigger issues. One was the baseboard next to the shower in the bathroom that was pulling away from the wall...just reattach it! Also in the bathroom, I noticed in the shower that the dispenser for body wash had come off the wall and was standing in a metal shelf basket in the corner of the shower...just reattach it to the wall! When showering later, I noticed that the water from the shower head was spraying a bit outside the shower area (there is a fixed glass panel but no shower door) and by the time I finished, the bath mat was quite damp from the overspray. Also, there is no hook on the wall outside the shower for a towel...I had to place it on the toilet seat and reach way around the glass a panel to access it; adding a hook on the wall would solve the issue. Housekeepers need to report small issues when they're noticed, and Maintenance should step up their game to stay on top of these things. By the way, one of the 2 elevators is down as well...making me wonder what's really happening here. (We had no issues accessing the 1 working elevator when needed.) In spite of the chilly room temp, we slept well and the room was otherwise comfortable. We went down to breakfast about 7:30, expecting a crowd (there were 7 Viking Cruise buses in the parking lot!), but we were nearly alone. The woman overseeing the very nice breakfast area was outgoing and friendly. Breakfast offerings were very nice, kept filled, and the area was clean and neat. As we left I reported the room issues at the front desk, so I hope the management reacts to them. As for a recommendation, I think I would still choose this hotel over all the others in the area that I researched online.
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