james S
4. september 2024
I was extremely impressed by the professionalism and attention to detail shown by the entire team at both Vic Falls Island tree house suites and Vic Falls river lodge. After experiencing the rest, it’s clear that they are truly the best. The service was exceptional. A special mention to Lisa Talocchino for helping to arrange the perfect location for my proposal and coordinating with the team at the Island tree house suites. JK, the manager of the island, and Becks, our waiter, went above and beyond to make my dream a reality - and it worked, she said YES! It was truly outstanding. A heartfelt thank you. The team at Vic Falls River Lodge was equally remarkable, seamlessly continuing the exceptional service from the Island tree house suites. Mak, the manager, was outstanding - always engaging with guests, approachable and attentive. NK the manager was equally warm and welcoming. Our guide, Hkeoto, was absolutely fantastic, bringing humor and great knowledge to all our activities. A particular highlight was the Zambezi sunset cruise with Hkeoto as our skipper, a truly outstanding individual who also guided us through the Vic Falls nature walk and drove us on the safari game drive, where we were lucky to spot 3 of the Big 5. James, our housekeeper, was incredibly attentive and professional along with all the rest of the staff here at the River lodge . Thank you once again , we will be back but will stay longer next time. All the best James & Leeann Sassen
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