Vichy Célestins Spa Hôtel

Emplacement 👍🏿

Tout était parfait Chambre impeccable Service au top

アメニティが貧弱。コーヒースティックが一本あるだけでティーバッグもなかった。ミネラルウォーターも初日だけで、ベッドメイキングのあとの補充がなかった。 部屋の清掃が終わった後に部屋に戻りくつろいでいたら、ホテルのスタッフに無断でドアを開けられた。 フロントのスタッフも感じが悪く、スパについて質問をしたら、スパのフロントで聞けと言われた。 併設のスパは快適でしたが、ホテルについては５つ星のサービスを期待するとガッカリします。

酒店很舒適

酒店服務很好，服務很好環境很乾凈設施挺新的，適合修心養性的地方。

Minus one star for the service at the spa but the hotel is wonderful! For starters, the hotel has the unfortunate “benefit” of being under the same brand as the spa. I say this because I have been dreaming for years of visiting the Vichy spa and staying at the hotel Celestins because that is where the spa is. However the star of the show was really the hotel and NOT THE SPA. The hotel staff was divine—every single member from the front desk to the bellmen and housekeeping department. Upon arrival and throughout our stay, we were received so graciously by all of them and every need to met. Additionally the rooms, breakfast and grounds are beautiful including the gardens and other public spaces. The location is perfect as you can walk everywhere from the restaurants on the lake to the downtown shops, restaurants and the opera house. Don’t bother staying anywhere else. UNFORTUNATELY the spa is a different story. I always say that real customer service begins at the top and it certainly does at the hotel with stellar service . At the spa, the lack of attention to the customer also begins at the top with its director who sits at the reception area on the bottom floor with some staff. The nice Eastern European lady with black glasses who is at the 3rd floor entrance is smiling and kind. However once you take the elevator to the bottom floor, one gets the impression that the blond French manager is bothered by having to greet you. She is clearly not there to serve the customer but rather to supervise and monitor them. I asked for a pair of disposable flip flops and she said, “you should have them in your room”; as if I should get back in the elevator and return to my room to get them. I asked where the changing room was located because she never offered the information and she pointed and turned her head to dismiss me. On the second day I forgot my flip flops and asked for a pair. She said “I gave you some yesterday “. I had to explain to her that I simply forgot them in my room. I also had to ask where the pool and sauna were because it was not explained upon arrival. I am surprised she didn’t tell me to read the signs in the elevator rather than to take the trouble to direct me. When I finished my treatment, I returned the flip flops to her as she seemed to concerned about the inventory but she would not take them from me and sent me back to the changing room to dispose of them; Almost unbelievable! She has trained her staff to be equally chilly and antiseptic because the staff is ambivalent. Secondly the spa is not well maintained. The areas need a good cleaning to brighten up the dull walls and floors. Even the pool area where the water comes in from the natural spring needs cleaning because the mineral from the water have blocked the holes. The steam room (hamam) has a musty smell. It’s doesn’t need a renovation but rather a deep cleaning and a new manager to breath life and the feeling of happiness that a spa should offer. On the bright si

We loved our stay at the Celestins hotel and will likely come back. We slept very well and the Spa & massages were outstanding.

We had a wonderful stay at this hotel! The staff was incredibly friendly and helpful throughout our stay. Our room, the Deluxe Terrace Double Room with Park View, was clean, spacious, and had a large terrace that offered a beautiful view over the park. We enjoyed spending time on the terrace, taking in the view and relaxing. The hotel’s location is great! We highly recommend this hotel to anyone visiting the area.

NOUS REVIENDRONS Belles balades au bord de l'Allier Parc fantastique et bien entretenu derrière l'hotel