Gæstebruger
8. oktober 2024
I cannot recommend this hotel and its staff enough. From the moment we arrived we were blown away by not only the location of the hotel (right in the heart of Verona and beside the Arena) but also by the welcome we received by the staff at the front desk. We had originally booked a standard double room but upon arrival we were upgraded to a larger front facing room as it was our anniversary. The room was beautifully decorated with all mod cons including air con, mood lighting in the shower and TV with streaming. There was also a complimentary mini bar providing water and soft drinks which was greatly appreciated. We looked forward to breakfast each morning as it was a fantastic selection and possibly the best coffee we have ever had. Again, the restaurant and bar staff were very friendly and accommodating to any requirements. The staff also helped us with directions and recommendations on where to visit / eat, etc and helped to arrange our transfers even providing water/snacks for us for for our onward journey. The rooftop bar is also stunning with views across the rooftops and of the Arena di Verona which is beautiful in the evening as the sun sets. This may be one of the main selling points for this hotel however, as stunning as it is......thing the thing that impressed us most with this hotel was the manager, staff and service we received. It has been a long time since I have stayed in a hotel that actually does provide the personal touch and makes you feel welcome as a guest. Many other hotels could learn a lot from the customer service this hotel provides. Well done to the management and staff. We will definitely be returning and cannot wait until we do! Thanks Hotel Milano & Spa!
Oversæt